INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: dsdclark22 on March 06, 2006, 06:40:06 pm

Title: Cannot restore
Post by: dsdclark22 on March 06, 2006, 06:40:06 pm

I cannot restore Media Jukebox 8.  The dates are correct.  Don't use any kind of anti-syp ware tools I haven't always used and never had a problem before.  Please advise :'(

Title: Re: Cannot restore
Post by: dsdclark22 on March 06, 2006, 09:43:12 pm

Also, I requested a restore key, and when trying to restore, got the following message:  "Error installing Media Jukebox license: Failed extracting license from file."  Would appreciate help to restore.  Thanks, Debbie

Title: Re: Cannot restore
Post by: John Gateley on March 07, 2006, 09:51:06 am

Hi Debbie,

You've restored several times before - any idea what might have changed between the last time you successfully restored and this time?

Is Media Jukebox correctly installed?

j

Title: Re: Cannot restore
Post by: dsdclark22 on March 09, 2006, 05:23:54 am

No, I don't have a clue.  I will uninstall and reinstall, who knows?  Will let you know.

Debbie

Title: Re: Cannot restore
Post by: dsdclark22 on March 09, 2006, 06:03:07 am

OK, uninstalled Media Jukebox (even deleted registry entries) and reinstalled.  Now it won't let me restore license from the internet, and when I clicked buy, there was an error.  Any advice, or should I just junk this player?  It doesn't seem right that I should have to got thru this periodically after paying for this player.  Debbie

Title: Re: Cannot restore
Post by: JimH on March 09, 2006, 06:53:09 am

Did you install the latest version?  8.0.400?

Is your date correct?

Did you use your Registration Code for MJ 8 and visit the restore page, using IE?
https://rover.jriver.com/cgi-bin/restore.cgi

More help is here:
http://www.mediajukebox.com/buy_faq_8.html