INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: John on September 13, 2002, 05:05:47 am

Title: lost registration code, no recognition of email address
Post by: John on September 13, 2002, 05:05:47 am

When I ask for my registration code (I lost it), am told you can't find it, so I am unable to Restore.  As far as I can tell I am still registered, so why won't it give me my code?

Title: RE:lost registration code, no recognition of email address
Post by: JimH on September 13, 2002, 05:09:12 am

Please see the FAQ under Jukebox/purchase above, but you may have a 7.x license or older.  These can't be recovered.

Title: RE:lost registration code, no recognition of email address
Post by: nila on September 13, 2002, 06:22:18 am

Just some advice,
I had this error the other day, the e-mail check is case sensitive.

Try a few different casings for your e-mail (my problem was I needed to write it like this: Nila@... instead of nila@...)

Might solve your problem for you :)

Title: RE:lost registration code, no recognition of email address
Post by: gateley on September 13, 2002, 07:34:20 am

Hi Nila,

I fixed the case sensitivity thing the day you reported it.

j

Title: RE:lost registration code, no recognition of email address
Post by: nila on September 13, 2002, 08:30:19 am

wahoo,
go on gately :)

Guess he's out of luck then as far as my advice solving his problems goes.

Title: RE:lost registration code, no recognition of email address
Post by: gateley on September 13, 2002, 11:21:05 am

Maybe (out of luck), but it's not hard to fix if you read the FAQ :^)

Thanks for finding the email thing.

j