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More => Old Versions => Media Center 11 (Development Ended) => Topic started by: gvag on August 11, 2006, 01:59:09 am

Title: Can't restore license.
Post by: gvag on August 11, 2006, 01:59:09 am

Hi -

I originally purchased Media Jukebox and have been using MC for over two years now.

About two years ago I upgraded to XP and successfully restored the license, yet when I upgraded my computer and tried to restore my license using the same ID the  web page keeps sending me back to the page with the restore button on it.

The page has a heading:
"Please complete the following information:"
but its not really a form and the information shown must come from JRiver records the only info I supplied was my license ID on the previous page.

Next I requested a copy of my ID from JRiver and they sent it to my email address, which hasn't changed, but its the same ID I supplied when I tried to restore my license.

All the information shown on the page with the restore button is still current, so even if the it was a real form I wouldn't have anything new to enter on it.

I don't know if it matters but the version I'd be restoring is 9.0.180


thanks,

George

Title: Re: Can't restore license.
Post by: KingSparta on August 11, 2006, 09:22:11 am

the restore page is here

https://rover.jriver.com/cgi-bin/restore.cgi

Title: Re: Can't restore license.
Post by: John Gateley on August 11, 2006, 10:54:26 am

Hi George, I made a small change yesterday that caused this problem (quick find!).
Please try again and let me know it is working.

j

Title: Re: Can't restore license.
Post by: gvag on August 11, 2006, 11:21:43 am

John -

Works fine.

Thanks