INTERACT FORUM

More => Old Versions => Media Center 11 (Development Ended) => Topic started by: jarvis on September 12, 2006, 08:55:31 pm

Title: Media Center 9.1 Issues/Problems/Licenses
Post by: jarvis on September 12, 2006, 08:55:31 pm

When I opened media center 9.1 the other day it said the trial version had expired.   I had bought the full version years ago and am not sure how it lost the license.  I uninstalled it, can't install it again (I can't find another workable version of 9.1) and am unable to retrieve the license through the typical online methods (don't know password and e-mail has changed).

I would even consider upgrading to the newest version, but at least would like to receive the discount for having previously owned the product.
 
If there is anything anybody can do, let me know.
 
Thanks,
Jarvis

Title: Re: Media Center 9.1 Issues/Problems/Licenses
Post by: marko on September 13, 2006, 01:10:04 am

Very near the top of the FAQ, which is very near the top of this forum,

http://yabb.jriver.com/interact/index.php?topic=10029.0

you will find a download link for v9.1

Someone from jriver will no doubt help with your liscence when they get into work in the morning.

Title: Re: Media Center 9.1 Issues/Problems/Licenses
Post by: KingSparta on September 13, 2006, 05:37:22 am

Upgrade Discount Information Is Listed Here

http://yabb.jriver.com/interact/index.php?topic=32601.0

Title: Re: Media Center 9.1 Issues/Problems/Licenses
Post by: Alex B on September 13, 2006, 05:50:00 am

jarvis, did you change the computer name in XP's System Properties? It is one of the things that can make MC unregistered.

In any case if MC becomes unregistered the usual procedure is to restore the license from the restore page. However, if you don't have the same mail address anymore and you have lost the password only JRiver can help.

To qualify for upgrade pricing, you need to have a valid old MC license installed.

Title: Re: Media Center 9.1 Issues/Problems/Licenses
Post by: John Gateley on September 13, 2006, 10:42:37 am

Hi Jarvis,

Send me an e-mail (gateley @ jriver.com) with as many details as you can remember about the transaction, at least the name used to purchase, the old e-mail, and whatever else you can remember.

Thanks,

j

Title: Re: Media Center 9.1 Issues/Problems/Licenses
Post by: jarvis on September 24, 2006, 11:46:09 pm

sorry for not responding...I appreciate the quick responses....I was setting up a network at home and changed my computer name....thats probably what knocked out the registration...

I'm e-mailing John Gately with the requested information.

Thanks,
Jarvis