INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: duesy on June 11, 2003, 04:58:12 pm

Title: MJ Tech Support... Where are You??
Post by: duesy on June 11, 2003, 04:58:12 pm

I make a purchase and occasionally need tech support. Sometimes you respond, sometimes the replies raise more questions left unanswered, and other times you don't even bother. A web forum is no excuse to avoid what would be expected via call-in support. Don't expect other users to save the day. Blowing off a consumer is not exactly an effective customer retention policy. Please review my file of two outstanding inquiries from June 4 and respond.

Title: Re: MJ Tech Support... Where are You??
Post by: JimH on June 11, 2003, 05:40:21 pm

If you don't get an answer, please bump your original post by replying to it with "bump".  We do try.

Title: Re: MJ Tech Support... Where are You??
Post by: KingSparta on June 11, 2003, 05:41:05 pm

>> MJ Tech Support... Where are You??
getting ready for bed I think, it's dark out side

Title: Re: MJ Tech Support... Where are You??
Post by: duesy on June 13, 2003, 09:44:04 am

Has it remained dark there since June 4? Are you awake yet? Please respond to my two queries concerning Buffering and Playlists.

Title: Re: MJ Tech Support... Where are You??
Post by: John Gateley on June 13, 2003, 11:33:52 am

As Jim said - please reply to your queries with the single word "bump:.

j