INTERACT FORUM

More => Old Versions => Media Center 12 (Development Ended) => Topic started by: SlappyM on November 04, 2006, 06:16:47 pm

Title: Charged twice
Post by: SlappyM on November 04, 2006, 06:16:47 pm

I just downloaded and registered MC12, and it appears that I have been charged for the upgrade twice.  I received 2 registration codes and when I checked my credit card, there are 2 temporary charges for the 19.98.

I looked for an email address to contact someone directly, but could not find one.  If there's something I'm missing, I apologize. 

As an aside, I'm updraging from MC10, and am very pleased with the progress seen with the latest version.

Title: Re: Charged twice
Post by: 4BYE on November 05, 2006, 02:11:37 am

This way you get STEREO! ;D

Title: Re: Charged twice
Post by: Magic_Randy on November 05, 2006, 09:51:13 am

Quote from: 4BYE on November 05, 2006, 02:11:37 am

This way you get STEREO! ;D

Hope no one is using 5.1 surround sound. ;D

Title: Re: Charged twice
Post by: marko on November 05, 2006, 09:57:45 am

or heaven forbid, 7.1 audio!!

On a more serious note...

SlappyM,
It's the weekend. Don't worry unduly, come Monday morning Minnesota time, someone from JRiver will fix this for you.

Title: Re: Charged twice
Post by: SlappyM on November 05, 2006, 11:57:10 am

I'm not too worked-up, I was mostly wondering if there was an email address to contact someone directly.  I may be overlooking the obvious, but I can't seem to find any contact information other than a mailing address.  :-\

Title: Re: Charged twice
Post by: KingSparta on November 05, 2006, 12:05:48 pm

gateley @ jriver.com - John Gateley (Normally Will Deal With This Matter)

jimh @ jriver.com - Jim Hillegass CEO (Gateley's Boss)

But they prefer that support is in the forum, just don't post any private information or Key Codes

Title: Re: Charged twice
Post by: SlappyM on November 05, 2006, 12:11:27 pm

Thanks King.  I'll give it a couple days and use one of those addresses if the issues gets missed in here.

Title: Re: Charged twice
Post by: modelmaker on November 05, 2006, 01:16:49 pm

Nothing gets missed here. This is the proper place for support. If your post gets pushed down too far, just bump it back up. :)

It may seem a bit counter-intuitive at first, but the forum here is actually very efficient and quick at getting problems solved.

Title: Re: Charged twice
Post by: John Gateley on November 05, 2006, 08:38:38 pm

It looks like you were charged twice, I'll fix this tomorrow. In the meantime, was there anything about the purchase that you can remember that might have caused the double charge?

j

Title: Re: Charged twice
Post by: SlappyM on November 06, 2006, 12:22:22 pm

Not that I can remember.  There was no double clicking that I was aware of and was only made aware that it may have happened after receiving 2 emails with different registration codes.

Thanks for your attention in this matter.

Title: Re: Charged twice
Post by: John Gateley on November 06, 2006, 02:06:50 pm

Very strange... I checked - there are two separate accesses of the purchase web page, so it wasn't a glitch in the purchase software itself.

Anyway, the refund is on it's way.

Don't use the first license you received (the one starting 7DDP7)

Thanks, and sorry.

j

Title: Re: Charged twice
Post by: SlappyM on November 06, 2006, 06:38:17 pm

Not a problem at all.  The software did the 'automatic register thing', but it appears the software used the other license key (starting with O5I40).

No need to apologize, it's just as likely I did something without realizing it (or Firefox, for that matter).

Thanks again for your help.