INTERACT FORUM

More => Old Versions => Media Center 12 (Development Ended) => Topic started by: Vivarin on November 07, 2006, 06:15:29 pm

Title: Charged twice for media player 12 beta
Post by: Vivarin on November 07, 2006, 06:15:29 pm

I just bought Media Center 12 on 2 Nov, I'm showing two charges for it on my credit card.  What's the process for refunding that second charge?

Title: Re: Charged twice for media player 12 beta
Post by: JimH on November 07, 2006, 06:27:29 pm

We'll fix it tomorrow.  We upgraded our server software and introduced a bug.  Sorry for the problem.  If you don't get any other news, please post here again in a couple of days.

Title: Re: Charged twice for media player 12 beta
Post by: Vivarin on November 22, 2006, 10:02:23 pm

I got an email that it was being corrected, but it's been a couple of weeks and still hasn't been credited to my account.

Title: Re: Charged twice for media player 12 beta
Post by: Matt on November 22, 2006, 10:24:27 pm

We'll take a look.

Thanks for your patience.

Title: Re: Charged twice for media player 12 beta
Post by: John Gateley on November 27, 2006, 09:34:35 am

Can you send me an e-mail with your name (gateley @ jriver.com)?

Thanks,

j

Title: Re: Charged twice for media player 12 beta
Post by: mprh39 on December 02, 2006, 03:43:34 pm

Quote from: JimH on November 07, 2006, 06:27:29 pm

We'll fix it tomorrow.  We upgraded our server software and introduced a bug.  Sorry for the problem.  If you don't get any other news, please post here again in a couple of days.

Thank you for your purchase of Media Center 12 from JRiver, Inc. for $19.98.

Your Registration Code is [cropped].
This is your permanent proof of purchase. Print this e-mail now and keep it in a safe place.

Your web purchase should have activated Media Center on your PC automatically. If you have another PC, you can use the attached Install Key for the next 14 days. Just save the Install Key on a floppy disk or other media, then execute it on the second PC where you have Media Center installed.

If you need an Install Key and more than 14 days has passed, you can generate a new one at the restore page:
https://rover.jriver.com/cgi-bin/restore.cgi

For further information please consult the FAQ:
http://www.jrmediacenter.com/purchase.html

If you still have questions, please do not reply to this e-mail. Support is only available on-line at Interact:
http://yabb.jriver.com/interact
Both users and staff are available there.

We hope you enjoy using Media Center. Please stop by the Interact forum (above) to let us know how it goes.

Best Wishes from the Media Center team at JRiver, Inc.

I was also charged twice but did not receive a refund. Please advise.

Thank You,
Marie Hanerkam

Title: Re: Charged twice for media player 12 beta
Post by: KingSparta on December 02, 2006, 04:05:21 pm

you should not have posted your code for everyone to see.

I am sure they will terminate your license now

J river, I can't delete His message

Title: Re: Charged twice for media player 12 beta
Post by: Vivarin on December 03, 2006, 04:01:05 pm

Quote from: John Gateley on November 27, 2006, 09:34:35 am

Can you send me an e-mail with your name (gateley @ jriver.com)?

Thanks,

j

My wife said yesterday that the extra charge has been refunded.

Thanks