INTERACT FORUM

More => Old Versions => Media Center 12 (Development Ended) => Topic started by: sch phase on December 30, 2006, 05:52:26 am

Title: Purchase problem
Post by: sch phase on December 30, 2006, 05:52:26 am

Hello J River
Can you provide an email address to someone your company, that can sort out this problem
As I was purchasing the upgrade to MC12, my credit card company had put a stop on my transactions as they believed my card had been used fraudulently, which indeed it was. So the payment of $19.98 was delined, so I tried to use another card, and your system had told me that I had already purcheased the product in the last 30'.
I have a new key but unsure if you have collected payment off the alternative card

Title: Re: Credit card cloned
Post by: Matt on December 30, 2006, 12:46:10 pm

Thanks for letting us know.

JRiver is closed this week, so we may not have a good answer for you until Tuesday.  We'll sort it out then.

Title: Re: Credit card cloned
Post by: sch phase on December 30, 2006, 03:25:05 pm

OK thanks Happy New Year

Title: Re: Credit card cloned
Post by: John Gateley on January 02, 2007, 01:17:21 pm

Hi Nick, it looks like everything is fine. I see the declined charge on the first card, then a successful purchase (with two restores) on the second.

Let me know if anything else comes up.

j

Title: Re: Credit card cloned
Post by: sch phase on January 03, 2007, 01:07:40 pm

Thanks John
An over active index finger on the restore front

regards

Nick