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More => Old Versions => Media Center 12 (Development Ended) => Topic started by: deftone on May 15, 2007, 11:24:48 am

Title: problem!!
Post by: deftone on May 15, 2007, 11:24:48 am

I have a Problem with JRiver Media Center 12!
I installed the TrialSoftware!
The program starts trouble-free and the operating surface is displayed!
But after approx. 10 sec the program aborts without any error message!  >:(
I reinstalled it, but it doesn't helps!  :-\
Please can anyone help me... is their other Software known as a source for the program abort!?!?

jan


System: WinXP home
...if you need more special information, please post it!  ;)

Title: Re: problem!!
Post by: Matt on May 15, 2007, 11:41:41 am

Please reinstall build 226 from the top of this board.

If you could post the tail of a log (Help > Logging) after a crash, it would likely tell us the problem.

Thanks.

Title: Re: problem!!
Post by: deftone on May 15, 2007, 11:55:47 am

sorry... but the log-files are empty.

Title: Re: problem!!
Post by: JimH on May 15, 2007, 12:00:39 pm

You have to configure logging in MC Help.

Did you re-install build 226?

Title: Re: problem!!
Post by: deftone on May 15, 2007, 12:04:27 pm

yes... I wanted to view the current and previous log... but they are empty!

and now I reinstalled build 226 but it doesn't help  :-\

Title: Re: problem!!
Post by: JimH on May 15, 2007, 12:05:33 pm

You probably haven't configured the logging.

Title: Re: problem!!
Post by: deftone on May 15, 2007, 12:17:03 pm

oukey... so the log file includes much text!

12\MegaSkins\Noire\Scrollbar_VerticalHandle.png
0003047: 2660: Reader: CLocalReader::OpenInternal: Finish (15 ms)
0003047: 2660: Reader: CLocalReader::Close: Start
0003047: 2660: Reader: CLocalReader::Close: Closing: D:\Programs\j. river media center 12\MegaSkins\Noire\Scrollbar_VerticalHandle.png
0003047: 2660: Reader: CLocalReader::Close: Finish (0 ms)
0003047: 2660: Reader: CLocalReader::OpenInternal: Start
0003047: 2660: Reader: CLocalReader::OpenInternal: Create: 0
0003047: 2660: Reader: CLocalReader::OpenInternal: Opening: D:\Programs\j. river media center 12\MegaSkins\Noire\Scrollbar_VerticalUpArrow.bmp
0003047: 2660: Reader: CLocalReader::OpenInternal: Finish (0 ms)
0003047: 2660: Reader: CLocalReader::Close: Start
0003047: 2660: Reader: CLocalReader::Close: Closing: D:\Programs\j. river media center 12\MegaSkins\Noire\Scrollbar_VerticalUpArrow.bmp
0003047: 2660: Reader: CLocalReader::Close: Finish (0 ms)
0003047: 2660: Reader: CLocalReader::OpenInternal: Start
0003047: 2660: Reader: CLocalReader::OpenInternal: Create: 0
0003047: 2660: Reader: CLocalReader::OpenInternal: Opening: D:\Programs\j. river media center 12\MegaSkins\Noire\Scrollbar_VerticalDownArrow.bmp
0003047: 2660: Reader: CLocalReader::OpenInternal: Finish (0 ms)
0003047: 2660: Reader: CLocalReader::Close: Start
0003063: 2660: Reader: CLocalReader::Close: Closing: D:\Programs\j. river media center 12\MegaSkins\Noire\Scrollbar_VerticalDownArrow.bmp
0003063: 2660: Reader: CLocalReader::Close: Finish (16 ms)

Title: Re: problem!!
Post by: deftone on May 15, 2007, 12:23:42 pm

does it help?   ::)

Title: Re: problem!!
Post by: Matt on May 15, 2007, 12:25:46 pm

After a lockup, restart the player. (using Task Manager if necessary)

Next run, pick the email logs option and email them to matt at jriver dot com.

Thanks.

Title: Re: problem!!
Post by: deftone on May 15, 2007, 12:33:45 pm

ok

Title: Re: problem!!
Post by: Matt on May 15, 2007, 01:23:26 pm

I'm not positive, but after looking at the log, I think the WMDM subsystem (Windows Media Device Manager) may be hanging on one of your devices.

In particular, "SD-Card (K:)".

Could you remove the media, or even unplug the device to test the theory?

Thanks!

Title: Re: problem!!
Post by: deftone on May 15, 2007, 04:03:49 pm

 ;D ;D ;D ;D

wooohooo... it runs!

I can't believe... that f****** SD-Card was the problem!  >:(

thanks for you help!!  ;)