INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: smooth_pappa on June 17, 2007, 09:47:12 am

Title: unable to register
Post by: smooth_pappa on June 17, 2007, 09:47:12 am

I just bught a license today, and received the email with the registration code, etc, etc.  when I try to open the attachment, it opens up my Jukebox, and throws this error message: Error installing Media Jukebox License:  Failed extracting license from file."

does anyone out there know what the problem is?  maybe how to fix it?  thanks!

Title: Re: unable to register
Post by: John Gateley on June 17, 2007, 10:31:46 am

What version of Media Jukebox? Post your system info here...

j

Title: Re: unable to register
Post by: JimH on June 17, 2007, 10:34:24 am

It's possible you have a virus checker or some other program stepping in and causing problems.  Try the right click option from this FAQ on purchasing.

http://www.mediajukebox.com/buy_faq_8.html

Q: Can I save the install key instead of installing it directly?
A: Yes. You can right click on the link and choose "save as" instead of clicking on it. Then, in Windows Explorer, just double click on the file to install it.

Please copy your system info from MJ Help and paste it here.