INTERACT FORUM

More => Old Versions => Media Center 12 (Development Ended) => Topic started by: sherbs on October 26, 2007, 06:15:03 pm

Title: How well do we support you?
Post by: sherbs on October 26, 2007, 06:15:03 pm

[split from the poll on support by JimH]

A snap poll such as this isn't going to prove much. Sticky it so results can be seen over time and change the question from how well do we compare to how well do we support you.

Title: Re: How well do we support you?
Post by: JimH on October 26, 2007, 06:26:31 pm

I'll sticky it, but I don't understand what you have in mind with the second part.  Maybe you can explain.

Title: Re: How well do we support you?
Post by: sherbs on October 26, 2007, 06:34:40 pm

I don't recall many people complaining that JRiver support is not as good as someone else. Just that support here could be a lot better than it is. For this product.

Title: Re: How well do we support you?
Post by: JimH on October 26, 2007, 06:45:59 pm

Quote from: sherbs on October 26, 2007, 06:34:40 pm

I don't recall many people complaining that JRiver support is not as good as someone else. Just that support here could be a lot better than it is. For this product.

I wish it were better, but we can't spend $100 of time to sell a $40 product.  I started the poll to see how people thought we were doing relative to other companies and, so far, I'm surprised at the results.  It will take a few days to see where we really stand.