INTERACT FORUM

More => Old Versions => Media Center 12 (Development Ended) => Topic started by: smackafee on February 11, 2008, 05:00:21 pm

Title: Charged for multiple upgrades, received none
Post by: smackafee on February 11, 2008, 05:00:21 pm

Company folks,

I recently ran through the upgrade process a few times, each time trying to upgrade from 11 to 12.  I believe it was two full times that I ran through it only to get to "recently downloaded" or something, where I couldn't do the upgrade because your system thought I had already done it.  And I looked at my credit card statement, and i had been charged for both times.

How, in this forum supoort world of yours, do i get this matter corrected? 

-Keith McAfee

Title: Re: Charged for multiple upgrades, received none
Post by: John Gateley on February 11, 2008, 05:11:20 pm

You've got mail.

j

Title: Re: Charged for multiple upgrades, received none
Post by: smackafee on February 11, 2008, 08:27:58 pm

I do?  I checked my private mail and both of my email addresses... but it wouldn't seem that way.

Title: Re: Charged for multiple upgrades, received none
Post by: John Gateley on February 11, 2008, 08:34:57 pm

Sent at 5:11pm CST, to the e-mail address at gmail, and also to the e-mail address at rulesix. Check your spam filters.

j

Title: Re: Charged for multiple upgrades, received none
Post by: John Gateley on February 11, 2008, 08:40:02 pm

It'd be from gateley @ jriver.com

j

Title: Re: Charged for multiple upgrades, received none
Post by: John Gateley on February 12, 2008, 09:09:16 am

Still haven't heard from you. Please send me an e-mail (address above), we'll see if that gets through.

j