INTERACT FORUM
More => Old Versions => Media Center 12 (Development Ended) => Topic started by: lydia42 on March 20, 2008, 07:28:45 pm
-
I am a new user to your software, converting to MC12 from years of experience with Music Match and iTunes.
I am not inexperienced with software installation, but I have run into multiple deadends in trying to activate MC12.
I downloaded the trial version a few weeks ago. Now that the 30-day period has expired, I have decided to pay for the license. Apparently I successfully paid the fee because I received the REG CODE email, and then the INSTALL KEY email. I elected to SAVE the INSTALL KEY attachment and apply via MC12.
Here's where things seem to be in a loop….
I started MC12 (which is past the 30 day trial), selected "RESTORE from FILE" from the start screen, pointed to the KEY file that I saved, and it gives me "License is expired. Restore?" I have been through this multiple times - resulting in four INSTALL KEY emails in my system.
Either there is a technical issue that is putting me into a loop, or I am missing a prompt that would bring this all to a happy conclusion.
I really enjoyed the trial period with the software. I'm eager to get back to using it. Please help.
------------------------------------------------------
As another bit of feedback, here are a couple of points related to your Purchase screen.
(1) the purchase screen does not indicate all Required Fields and my first attempt to avoid the phone number caused a recycle, and
(2) when the purchase screen recycled, the Payment Method radio button resets to MASTERCARD, undoing my choice of VISA.
-
Welcome. Sorry you're having trouble.
Please check your system date.
The Install Key is good for 14 days from the time you do a Restore. The Registration Code is permanent.