INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: Pete C on May 14, 2003, 12:43:43 pm

Title: Tech Support
Post by: Pete C on May 14, 2003, 12:43:43 pm

Who answers these posting, consumers or MJ employees?

Why can't I get an answer to my post below as a paying customer?

Thanks,
Pete

Title: Re: Tech Support
Post by: ChicoSelfs on May 14, 2003, 01:09:01 pm

Here exists a comunnity of developers and users, we all want to help other users and learn from them also.

Title: Re: Tech Support
Post by: KingSparta on May 14, 2003, 01:54:52 pm

Quote

Who answers these posting, consumers or MJ employees?

Why can't I get an answer to my post below as a paying customer?

Thanks,
Pete

maybe because you just posted it, and maybe someone does not know the answer to it with the limited information you submited.

Title: Re: Tech Support
Post by: Pete C on May 15, 2003, 03:24:45 am

Since this is a 'community of developers and users' I am happy with any help I get.

I guess my point is why, after paying $25, can you not call for tech support?  I feel that MJ should have their own tech support staff not rely on users.  I thought that was one of the main motivators for people to purchase software rather than stealing it (not just MJ but every company).

Thanks

Title: Re: Tech Support
Post by: JimH on May 15, 2003, 03:51:05 am

Pete,
It's the way it is.  We don't provide phone support.  If you'll try this, you'll find it usually works well.

Many answers can be found by reading other posts or the FAQ.

Jim