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More => Old Versions => Media Center 13 (Development Ended) => Topic started by: upchucknonu on December 04, 2008, 02:38:40 pm

Title: Import problem with Vista 64
Post by: upchucknonu on December 04, 2008, 02:38:40 pm

Media center 13 has stopped working  error in vista 64. program closes.this only happend after i imported my music to the media center. here is what vista says the problem is.                                              Problem Event Name:   APPCRASH
Application Name:   Media Center 13.exe
Application Version:   13.0.78.0
Application Timestamp:   4922ff19
Fault Module Name:   JRTools.dll
Fault Module Version:   12.0.283.0
Fault Module Timestamp:   4922fd6c
Exception Code:   c0000005
Exception Offset:   00008121
OS Version:   6.0.6001.2.1.0.256.1
Locale ID:   1033
Additional Information 1:   fd00
Additional Information 2:   ea6f5fe8924aaa756324d57f87834160
Additional Information 3:   fd00
Additional Information 4:   ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID:   1018093868
Can you help me to stop getting this error I cant play any music for long before it crashes Thanks ?

Title: Import problem with Vista 64
Post by: JimH on December 04, 2008, 04:28:10 pm

MC has logging under the Help menu.  Turn it on and send a crash log to matt at jriver.  Include a link to this thread.

Title: Re: Import problem with Vista 64
Post by: upchucknonu on December 06, 2008, 08:06:13 am

You say to send a crash log to matt at jriver. When I try to do this it asks for the send to. need email address of matt

Title: Re: Import problem with Vista 64
Post by: JimH on December 06, 2008, 08:18:55 am

jriver.com

He's matt@

The reason we don't like putting an e-mail address on the post is that robots prowl the Internet looking for addresses to add to lists.