INTERACT FORUM
More => Music and Movie Services => Topic started by: chirpp on January 26, 2009, 04:18:11 pm
-
I upgraded to the latest version last Friday. I was then able to change my password, so I did so. I went to my home computer and also updated but could not login from there.
I am trying again today at my original computer and it will not let me in. I clicked the "Forgot Password" prompt. It comes up with "We had a problem trying to send a new password to you at xxxx@yyy.com (with my actual correct email address of course)Your password has not been changed."
Possibly a locked account?
Pete
-
I forgot to mention in that same error box it says "Details:Unknown User". I didn't cancel my account or anything, that I know of....
-
Looks like you have an account and your subscription is paid up....
-
It looks like a messed up configuration. You're trying to login to the wrong account type. I'm not sure how this would have happened but I would suggest uninstalling PMC and then reinstalling.
-
That worked. I uninstalled from my home computer, reboot, reinstalled and was able to choose the option to send me a new password. Oddly enough ,it took so long to get the new password emailed to me, that I was not able to try it on my home machine. On my work machine I just used the new password and got in, without uninstalling at all. It would appear that one of the 2 installs made the id and password "freak out" some how.
On we go.
-
It looks to be more of an install issue. When one of the files can't be read, the app goes to defaults which were inappropriate.
-
I agree. Seems odd that it was working with those installs, but who knows. I just like being able to use Freak Out once in a while too!
Thanks for the help.
Pete