INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: shelly on July 20, 2002, 09:22:47 am

Title: Slide Show Purchase
Post by: shelly on July 20, 2002, 09:22:47 am

I've tried a couple of times now to purchase Slide Show but the process does not complete.  The page hangs up on "Purchase in progress.... Please be patient..."  How long should I be patient?  Is 15 minutes long enough? I want to go boating....  

Shelly

Title: RE:Slide Show Purchase
Post by: gateley on July 20, 2002, 09:50:24 am

15 minutes is more than enough. You are not connecting to the server with your purchase data. Do you know your IP address? (send it to gateley @ jriver.com), or the time you tried to purchase? Are you behind a firewall or a proxy server?

Thanks,

j

Title: RE:Slide Show Purchase
Post by: JimH on July 20, 2002, 10:15:07 am

Shelly,
We were down for some period of time this morning.  I think it was our line to our ISP.

Jim

Title: RE:Slide Show Purchase
Post by: shelly on July 20, 2002, 10:22:27 am

Thanks Gateley and Jim.  I've sent an email with my IP Address.  I tried to purchase it at the time I downloaded Slide Show a couple of weeks ago and the same thing happened, so maybe my firewall is at fault.  

Shelly