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More => Music and Movie Services => Topic started by: Charlemagne 8 on January 27, 2009, 09:19:34 am

Title: Had to reinstall
Post by: Charlemagne 8 on January 27, 2009, 09:19:34 am

I had to uninstall/reinstall PMC because of an error shutdown (it's fixed now) and I seem to be a new customer. How do I sign back in? My only option seems to be to sign up again.
CVIII

Title: Re: Had to reinstall
Post by: JimH on January 27, 2009, 09:27:08 am

You should be able to use the same login and password.

Thanks for the business!

Title: Re: Had to reinstall
Post by: Charlemagne 8 on January 28, 2009, 03:32:39 pm

I said it was fixed but it's not.
It works fine as a guest but when I log in, it shuts down the program.
CVIII

Title: Re: Had to reinstall
Post by: DarkPenguin on January 28, 2009, 04:06:53 pm

Please enable logging in the help menu and send us the logs.

Title: Re: Had to reinstall
Post by: Charlemagne 8 on January 30, 2009, 07:05:20 am

Do you want it by email, PM or through this forum?
CVIII

Title: Re: Had to reinstall
Post by: JimH on January 30, 2009, 08:16:42 am

You could mail it to tom at jriver with a link to this thread.  Thanks.

Title: Re: Had to reinstall
Post by: DarkPenguin on February 02, 2009, 10:19:25 am

I'm not seeing that in either log file.  Both look like they are trying to email log files.

The log I'm looking for would be the Previous Log.txt.  Fire up the app.  Log in.  If it exits then fire up the app again and grab the previous log.txt.  It should have the error.

Title: Re: Had to reinstall
Post by: Charlemagne 8 on February 07, 2009, 07:33:45 pm

Build 88 seems to have solved the problem. Thanks.