INTERACT FORUM

More => Music and Movie Services => Topic started by: vivaz on February 18, 2009, 04:06:06 pm

Title: Your computer it not activated for subscription downloads of PMC content
Post by: vivaz on February 18, 2009, 04:06:06 pm

This message appear in my PMC when I try download album.

Complete message:

(http://g.imagehost.org/t/0879/Performer_Media_Center.jpg) (http://g.imagehost.org/view/0879/Performer_Media_Center)


And I be billed two times.



Please, help-me!

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: JimH on February 18, 2009, 04:37:36 pm

Make sure you have the latest build.  We'll check the account.

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: vivaz on February 18, 2009, 04:45:35 pm

I can´t download the latest version.

When I try download the latest version, appear this message: FAILED TO CHANGE DIRECTORY

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: DarkPenguin on February 18, 2009, 04:46:24 pm

Looking into it.  Currently it looks like you do not have a subscription.  Checking further into it.

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: DarkPenguin on February 18, 2009, 04:49:44 pm

Quote from: vivaz on February 18, 2009, 04:45:35 pm

I can´t download the latest version.

When I try download the latest version, appear this message: FAILED TO CHANGE DIRECTORY

I get that too.  We moved some servers around.  Checking into this as well.

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: vivaz on February 18, 2009, 06:46:06 pm

The version in performermc.com is .83...

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: JimH on February 18, 2009, 06:53:17 pm

We will fix this tomorrow.  I'm sorry for the problem.  I wish you a good evening.  I wish I were there.

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: DarkPenguin on February 19, 2009, 10:28:24 am

I see that you tried to buy the non portable subscription.  Later it looks like you attempted a portable subscription.  Which one would you like?  (The non portable  is $12.99.  The portable is $15.99.  The portable allows you to download subscription tracks to a plays for sure device.)

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: vivaz on February 19, 2009, 08:56:49 pm

Now my account don´t work.

Now appear a message like "you don´t have license"...

I need the portable subscription, and refund the one month duplicated.

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: DarkPenguin on February 20, 2009, 08:02:23 am

Will do.

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: DarkPenguin on February 20, 2009, 11:15:28 am

You have a shiny new portable subscription.  We are refunding the remaining $9.99.

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: JohnT on February 20, 2009, 01:27:47 pm

If you had installed build 88, please download and install the latest build (92). There was a problem with transferring files to a portable device with build 88.

Thanks!
John

Title: Re: Your computer it not activated for subscription downloads of PMC content
Post by: DarkPenguin on February 20, 2009, 04:23:54 pm

93 is up.