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More => Old Versions => Media Center 13 (Development Ended) => Topic started by: hawkmoon on March 20, 2009, 12:49:27 pm

Title: I install the update..but it dont work
Post by: hawkmoon on March 20, 2009, 12:49:27 pm

OK I spent the 20.00 to upgrade , and when I  open it up it says I have 26 days left in the trial.......is there a registration code or what? It takes you to a payement page then says nothing.
??
Thanks!
kim

Title: Re: I install the update..but it dont work
Post by: Matt on March 20, 2009, 03:12:50 pm

Thanks for the upgrade.

You can find instructions about licensing here:
http://www.jrmediacenter.com/buy_13.html

You'll need to use the license restore process and enter your new code.

Title: Re: I install the update..but it dont work
Post by: hawkmoon on March 20, 2009, 04:58:08 pm

Hello


BUt They never gave me any code to enter

Title: Re: I install the update..but it dont work
Post by: Yaobing on March 20, 2009, 05:36:17 pm

The registration code should have been sent to your email address.  Check your spam filter, and make sure emails from jriver are not blocked.

If you still do not have it, go to the Restore Page (https://rover.jriver.com/cgi-bin/restore.cgi) and enter your email address.

Title: Re: I install the update..but it dont work
Post by: hawkmoon on March 20, 2009, 10:46:15 pm

Hello
No, it is not in my spam filter and when I go to get my code..they keep sending me the old code over and over again. I use the same email as the initial purchase.  So I tried to do a reinstall with that code and I keep losing restores because of it.   I checked paypal and it went through so the problems not there.
Kim

Title: Re: I install the update..but it dont work
Post by: hawkmoon on March 20, 2009, 10:53:52 pm

Ok so, I figured it out. I found this link. Thanks anyways

Paypal purchasers, if you have a problem restoring, please try this page:
https://rover.jriver.com/cgi-bin/paypal_support.cgi

Title: Re: I install the update..but it dont work
Post by: JimH on March 21, 2009, 07:00:07 am

Thanks for the report.  I'm glad you've got it working.

Just for the record, the info that finally made a difference was available in the link Matt gave you above.