INTERACT FORUM

More => Old Versions => Media Center 14 (Development Ended) => Topic started by: phalanthus on September 15, 2009, 06:40:19 pm

Title: License Restore
Post by: phalanthus on September 15, 2009, 06:40:19 pm

have sent email requesting code - no response
is there any problem ???

Title: Re: License Restore
Post by: JimH on September 15, 2009, 06:53:36 pm

I don't see a problem with your license.  Can you provide any details?

(don't post your license)

Title: Re: License Restore
Post by: phalanthus on September 15, 2009, 06:58:00 pm

hard drive died -  new one yesterday so need to reinstall &  register media center
thanks jim

or am i stupid?

Title: Re: License Restore
Post by: JimH on September 15, 2009, 07:07:35 pm

Download whatever you have a license for, install it, then do a restore.  See the Purchase link above for license details.

Title: Re: License Restore
Post by: phalanthus on September 15, 2009, 07:09:35 pm

restore from internet i believe involves me sending email requesting code and getting quick reply
so far no reply to my email
has something changed ?

Title: Re: License Restore
Post by: JimH on September 15, 2009, 07:29:19 pm

You don't send e-mail.  You visit the Restore Page and enter your Registration Code.  Try the link above.

Title: Re: License Restore
Post by: phalanthus on September 15, 2009, 07:34:28 pm

i am seeing
1. If you have your Registration Code, enter it here:
 

2. If you don't have it, we can e-mail it to you if your address hasn't changed

i don't have the code and sent email as i have previously but no reply

Title: Re: License Restore
Post by: JimH on September 15, 2009, 07:43:35 pm

Just enter your e-mail on this page:
https://rover.jriver.com/cgi-bin/restore.cgi

Title: Re: License Restore
Post by: phalanthus on September 15, 2009, 07:57:38 pm

have done 3 times
no reply
must be broken?

Title: Re: License Restore
Post by: JimH on September 15, 2009, 08:41:51 pm

Check your spam folder. 

Title: Re: License Restore
Post by: phalanthus on September 15, 2009, 09:18:58 pm

nothing there
changed email program with still nothing

Title: Re: License Restore
Post by: JimH on September 16, 2009, 07:07:15 am

I just entered your e-mail address there.  (It's the second option on the page.)  Let's see what happens.

Title: Re: License Restore
Post by: phalanthus on September 16, 2009, 07:44:45 am

still nothing  ? ?

Title: Re: License Restore
Post by: JimH on September 16, 2009, 08:28:04 am

It's going out.  It's either in your spam folder or trapped by your ISP.

The e-mail is from buy-button at jriver.

Title: Re: License Restore
Post by: phalanthus on September 16, 2009, 07:01:13 pm

now fixed
apparently not my fault
thanks jim

Title: Re: License Restore
Post by: JimH on September 16, 2009, 07:11:31 pm

Not your fault at all.  It was ours.  Thanks for your patience.

Title: Re: License Restore
Post by: phalanthus on September 16, 2009, 10:21:58 pm

 ;D ;D ;D ;D
all good things come to those that wait