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More => Old Versions => Media Center 14 (Development Ended) => Topic started by: gottwavo on October 31, 2009, 03:36:00 pm

Title: Can not play wma files downloaded in WMP
Post by: gottwavo on October 31, 2009, 03:36:00 pm

When I open Media Center (14) I get this

(http://www.d80fotos.de/pdf/wma_error1.jpg)

When I wanr to play a wma file download from Performer Store I am getting this

(http://www.d80fotos.de/pdf/wma_error.jpg)

Can You help?

Note:

- Have re-installed WMP 11 several times
- re-installed the audio drivers
- The problem does not seem to be related to Performer only. It also happens with files downloaded from Rhapsody. I have a thread on their website too, but so far they could not help.
- Some songs work. Some don't. I have downloaded the same track from Performer and Rhapsody and have the same problem with the downloaded file.

I trust you have a solution sooner than Rhapsody, since you are better ...

If you need more information, let me know.

Title: Re: Can not play wma files downloaded in WMP
Post by: JimH on October 31, 2009, 04:42:20 pm

If you have a subscription account, we can check it Monday, but I believe that playing downloaded WMA files is limited to 3 machines.  Is this a new machine?  Have you tried the old one?

Title: Re: Can not play wma files downloaded in WMP
Post by: gottwavo on November 04, 2009, 04:10:47 pm

This is not a new machine. I shoul dbe able to play the downloaded files on the PC thta I used for downloading. At least it worked like this before this problem showed up. It is Wednesday today ...

Title: Re: Can not play wma files downloaded in WMP
Post by: JimH on November 04, 2009, 04:13:39 pm

I'm sorry.  I thought we had checked this.  Please e-mail me with your account name and details.  jimh at jriver.

Title: Re: Can not play wma files downloaded in WMP
Post by: JimH on November 04, 2009, 04:31:00 pm

Is this a problem with one file or with all files?

Title: Re: Can not play wma files downloaded in WMP
Post by: gottwavo on November 04, 2009, 04:54:49 pm

Jim,

you should have mail ... I have solved the problem ...

The problem occured with almost all files. Both from Rhapsody and Performer.