INTERACT FORUM

More => Old Versions => Media Center 14 (Development Ended) => Topic started by: boliver on November 01, 2009, 10:32:58 pm

Title: no way to upgrade
Post by: boliver on November 01, 2009, 10:32:58 pm

My version 14 trial expired and whenever I try to push "buy" it only gives me the $50 option.  I have purchased every version of this product since 8 (except 13).  Are you saying I have to pay $50 to upgrade???

Title: Re: no way to upgrade
Post by: marko on November 02, 2009, 12:56:05 am

Try installing, and licensing MC12. Once your MC 12 license is installed, try the Buy option from within MC14 again. If there's an upgrade discount moving from 12 to 14, then you should now see the discounted price.

If you already have a licensed v12 installed, then either there's no upgrade path available, or you are having other issues, in which case, it's over to the good folks at JRiver....

-marko.

Title: Re: no way to upgrade
Post by: Mr ChriZ on November 02, 2009, 03:24:10 am

http://wiki.jrmediacenter.com/index.php/Upgrade_to_MC14

Title: Re: no way to upgrade
Post by: MrHaugen on November 02, 2009, 05:06:09 am

The fact that you have to have a previous version installed to get the upgrade is confusing to some people. I think I fell into this trap my self the first time. Many test the new version and expect to be able to upgrade from this version.

Maybe you can make it possible to include a previous version key check when upgrading from the newest version? Just a thought.

Title: Re: no way to upgrade
Post by: JimH on November 02, 2009, 06:45:02 am

Quote from: MrHaugen on November 02, 2009, 05:06:09 am

The fact that you have to have a previous version installed to get the upgrade is confusing to some people.

MC14 will find a license for a previous version even if the previous version has been uninstalled, but it's simpler (and maybe more reliable) to install an old version _and_ license it.

Title: Re: no way to upgrade
Post by: MrHaugen on November 02, 2009, 07:12:55 am

Ok. That might help a bit.