INTERACT FORUM
More => Music and Movie Services => Topic started by: nsblues on February 19, 2010, 12:12:44 pm
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Hello,
I signed up for the Performer Store on the 12 day free trial and thought I had canceled my subscription within the 12 days by switching the subscription type back to Purchase Only Subscription and even had a subscription changed dialog (It would have been helpful if there was some sort of counter on when the trial was over or even a better place to see account transaction besides music purchases).
This was yesterday February 18th. Today, I see a pre-authorization for $15.99 on my debit card. I would like the charges reversed.
Also, I went back to the Account button in the performer store to see what subscription plan I am on and it is still has "Portable" ticked. Twice I have tried to change subscription to Purchase Only and when I come back it is on Portable.
Since this is a pay service, it would be nice to have a better control panel to manage the subscription functions of the account.
Anyway, back to my second paragraph. I tried to cancel in what I though was the 12 day trial, so I'd like my charges reversed.
Thanks,
Cyprian Alexzander
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We'll take care of it. Sorry about the hassle.
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Thanks :)
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How long does it take for the refund to appear? Sometimes my bank can screw things up, so I need to keep on top of them.
Thanks,
Cyprian Alexzander
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If this doesn't appear by the end of the day, please let us know. Credits are processed manually and may take a little longer to appear on your statement, than an automated charge.
Thanks,
John
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Everything is good and the refund has appeared!
I appreciate how JRiver stands behind their products and that's why I recommend them to friends. The software is well designed and Performer Store is also a good value.
Thanks,
Cyprian Alexzander