INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: thetex on July 13, 2010, 01:12:37 pm

Title: MP3 encoder fails
Post by: thetex on July 13, 2010, 01:12:37 pm

Paid through pay pal and tried both ways to authenticate- no luck.  Suggestions?       

Title: Re: MP3 encoder fails
Post by: JimH on July 13, 2010, 01:14:58 pm

Once in a while, a Paypal purchase fails to complete at Paypal.  Theres' info here that would help:
http://www.jrmediacenter.com/buy_15.html

Search for Paypal on that page.

If that doesn't work, post details (without posting your license).  What are you doing and what happens?

Title: Re: MP3 encoder fails
Post by: JimH on July 13, 2010, 01:22:24 pm

It looks like the transaction completed but then you started a dispute at Paypal.  

Did you receive the license from buy-button at jriver?  It sometimes ends up in a spam folder.

When you purchase, the license is installed automatically.

Title: Re: MP3 encoder fails
Post by: thetex on July 13, 2010, 01:26:04 pm

I did start a dispute-  The encoder never worked automatically and I have confirmation numbers from paypal that did not work as well as code numbers that do not work.

Title: Re: MP3 encoder fails
Post by: JimH on July 13, 2010, 01:30:46 pm

Why do you think it's not working?  Did you try to encode to MP3?

You can enter your Registration Code on the Restore Page here:
https://rover.jriver.com/cgi-bin/restore.cgi
(Use IE.  Watch the screen carefully.)

It would have been better to try to solve the problem first before disputing the purchase.

I can cancel the purchase if you wish.

Title: Re: MP3 encoder fails
Post by: thetex on July 13, 2010, 01:57:20 pm

Just tried on IE.  Error-  we could not find that license. Cancel paypal and try regular credit card?       
Transaction made using paypal through mozilla firefox-  Will that matter?   

Title: Re: MP3 encoder fails
Post by: JimH on July 13, 2010, 02:13:41 pm

Purchase from Mozilla is OK.

Download the latest MJ here:
http://yabb.jriver.com/interact/index.php?topic=57388.0

Import a few files and try converting one.  I just did this, and tested your license.  It worked for me.  But look carefully at the top of the screen in IE for a horizontal yellow error message.  IE will block the download until you allow it.

Title: Re: MP3 encoder fails
Post by: JimH on July 13, 2010, 02:25:34 pm

Attached is an image with IE just after restoring your Registration Code on the Restore Page.

Note the yellow bar at the top.

Title: Re: MP3 encoder fails
Post by: JimH on July 13, 2010, 02:30:06 pm

Are you getting to this page?
https://rover.jriver.com/cgi-bin/restore.cgi

And using your Registration Code there?  It begins with 3H.  Don't confuse it with your Paypal transaction number.

Title: Re: MP3 encoder fails
Post by: thetex on July 13, 2010, 04:03:10 pm

Yes, and it still does not work.     

Title: Re: MP3 encoder fails
Post by: thetex on July 13, 2010, 04:09:45 pm

Correction- all set-   It worked. Thanks for the help.           

Title: Re: MP3 encoder fails
Post by: JimH on July 13, 2010, 04:10:16 pm

Good.  What was it?