INTERACT FORUM

More => Old Versions => Media Center 15 (Development Ended) => Topic started by: kevin akam on February 17, 2011, 09:37:02 am

Title: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 09:37:02 am

Hi,

I am trying get the media centre running however, my e-mail address is kevin at signaturesystems x co x uk and I have been given the password. I am entering it in to the restore box but it says password not recognised?

Please can you help as this is most frustrating?

Kind regards

kevin

Title: Re: password for restore is not being accepted - please help?
Post by: Matt on February 17, 2011, 09:44:15 am

First, welcome to Interact.

You can have your registration code emailed to you from the Restore page here:
https://rover.jriver.com/cgi-bin/restore.cgi

Look at #2 (the link is called e-mail).

Let us know if that gets you up and running.

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 09:50:00 am

Yes that's how I received the code which doesn't appear to work. So what's the solution?

K

Title: Re: password for restore is not being accepted - please help?
Post by: Matt on February 17, 2011, 09:54:08 am

Put the code you received in the box here:
https://rover.jriver.com/cgi-bin/restore.cgi

Make sure no characters are missing from the head or tail.  Try Internet Explorer.

It should issue you a .mjr file.  You run the .mjr file and it will license Media Center 15.

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 09:54:32 am

Message is that you can't find that licence number?

Help?

K

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 09:57:21 am

Ok, have tried all you've said and even in explorer as opposed to Google Chrome - no luck?

K

Title: Re: password for restore is not being accepted - please help?
Post by: Matt on February 17, 2011, 10:10:46 am

I just entered your code: GX409-xxxxx-xxxxx-xxxxx-xxxxx-B2XH5 (edited to protect your license)

On the restore page here and it gave me an MJR that I was able to install:
https://rover.jriver.com/cgi-bin/restore.cgi

Does that code match what you are entering?

Thanks.

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 10:11:31 am

Matt,

are you able to help?

k

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 10:19:01 am

yes that's he code i'm using in the right place.....  it does not creare the file you are suggesting?

k

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 10:20:33 am

Perhaps I need to go through the purchase section again.....  but I don't want to pay twice?

K

Title: Re: password for restore is not being accepted - please help?
Post by: Matt on February 17, 2011, 10:25:43 am

Could you describe exactly what you're seeing when you enter that code and click 'Restore'?

And since I restored your license earlier, an email was sent to your address with an attached MJR you can also run to install the license.

Sorry for the trouble.

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 10:27:08 am

Matt, I've just uninstalled the media centre and reinstalled it to see if it made a difference...  unfortunately not.

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 10:28:32 am

yes it says "error we could not find that licence"

K

Title: Re: password for restore is not being accepted - please help?
Post by: Matt on February 17, 2011, 10:32:19 am

Could you enter the code in the box, and send me a screenshot of Chrome or IE (Alt+PrtScn then paste into email client) before AND after clicking 'Restore'?  I'm matt at jriver dot com.

We're also searching our server logs to see if we can figure out what might be happening.  This isn't a common issue.

Thanks.

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 10:34:18 am

i have e-mails fromyou guys but no files attached? Is it possible to speak with someone regarding this? I am happy to phone from the UK?

I can't believe this is not working.

K

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 10:37:59 am

Ahh  now you're getting technical. The alt+prtscrn is not successful - probably me!!

I'll e-mail you the security code so you can try what I send you copied from my page.

K

Title: Re: password for restore is not being accepted - please help?
Post by: Matt on February 17, 2011, 10:40:42 am

Please check your email.  You should have a mail from me.

Thanks.

Title: Re: password for restore is not being accepted - please help?
Post by: kevin akam on February 17, 2011, 10:44:50 am

Hi Matt, I have initial response mail from you and am awaiting your next mail.

K