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More => Old Versions => Media Jukebox => Topic started by: Herve on June 07, 2002, 07:21:15 am

Title: Cannot install license
Post by: Herve on June 07, 2002, 07:21:15 am

I just purchased a license over the net and cannot install it. When I double click on the file Media Jukebox8-****.mjr a dialog says "Registration Information Restored" and Netscape starts running trying to connect to http://rover.jriver.com/cgi-bin/install.cgi?x=**** and the connection fails.
Is the server really down or am I doing something wrong ?
Thanks for an answer.

Title: RE:Cannot install license
Post by: JimH on June 07, 2002, 07:26:18 am

Try IE.

Title: RE:Cannot install license
Post by: Herve on June 08, 2002, 11:20:36 pm

Netscape or Internet Explorer, it does not matter... it just does not work.
Maybe a problem of connection / timing out due to a slow procedure on the registration app side. The server connection is OK since I have access to this forum...
I wish there were a place where to call !!..

Title: RE:Cannot install license
Post by: gateley on June 09, 2002, 05:07:33 am

Herve,

Your license should be installed correctly (check help->about and make sure that it shows your name).

What is failing is the welcome page, and I don't know why.

j

Title: RE:Cannot install license
Post by: JimH on June 09, 2002, 05:08:17 am

You'll get the same help here you would on the phone.  

Try visiting the restore page directly.  You can find it on the FAQ page under Help above.

Try reading the FAQ if you haven't.  The purchase/license section explains everything.

Si vous voulez, m'ecrivez en Francais a jimh @ jriver.com.  J'essaie vous assister.  Je peut voir votre achate en notre database.