INTERACT FORUM

More => Old Versions => Media Center 15 (Development Ended) => Topic started by: Arindelle on March 10, 2011, 11:24:49 am

Title: Billed twice -- some assistance please
Post by: Arindelle on March 10, 2011, 11:24:49 am

Hi having just received my credit card statement, I have been billed twice and in looking at the "purchase" FAQ it says :

Quote from: JRiver

Q: I was charged multiple times.
A: Please e-mail music at jriver with copies of the receipts if you have this problem. Backing through the purchase page is the normal cause.

"e-mail music at jriver" is not a precise e-mail address -- could someone give me the complete address please, so I can clear this up.
couldn't find it anywhere, maybe I missed the obvious??

Thanks in advance

Title: Re: Billed twice -- some assistance please
Post by: JimH on March 10, 2011, 11:36:40 am

We don't publish e-mail addresses since they get picked up for spam purposes.  But just add a dot com to the jriver.

A duplicate purchase happens if you back through the purchase page with your browser.