INTERACT FORUM

More => Old Versions => Media Center 16 (Development Ended) => Topic started by: dlmax63 on March 28, 2011, 02:00:54 pm

Title: [Solved] Upgrade Problem
Post by: dlmax63 on March 28, 2011, 02:00:54 pm

I'm attempting to upgrade and everything goes fine, however, when selecting the final "purchase" button, I keep getting sent back to the previous page where info (including CC) is entered. The indicated invalid fields are the CC number and CC expiration date. I use RoboForm, so for the off chance that it was formatted incorrectly I entered the numbers manually...no difference. My default browser is Firefox 4. I also attempted to do it through IE 9 and Chrome 10. All 3 browsers sent me back to the previous page with the same indicated errors. I logged on to my CC account on line and there were no problems with my account.

Is there a problem with your CC verification? Where do I go from here to save the 4$ price increase effective tomorrow?

Title: Re: Upgrade Problem
Post by: JimH on March 28, 2011, 02:03:53 pm

We will double check, but in our logs, your credit card is being denied.  We don't receive any reason, so please ask your credit card company.

Title: Re: Upgrade Problem
Post by: dlmax63 on March 28, 2011, 02:12:05 pm

Ok, I contacted my CC's customer service (a representative in the U.S.A. yeaaa!). They indicated that no requests have come through since an on line purchase a couple of weeks ago and that there is no hold on my card ($19,000+ available credit limit).

What next?

Title: Re: Upgrade Problem [Still]
Post by: dlmax63 on March 28, 2011, 02:58:23 pm

bump

Title: Re: Upgrade Problem [Still]
Post by: JimH on March 28, 2011, 03:06:40 pm

I don't have a good answer for you.  Our system is working.  You could wait or you could try another card.  The price won't change until tomorrow.

Sorry for the problem.

Title: Re: Upgrade Problem [Still]
Post by: JohnT on March 28, 2011, 03:52:15 pm

Please try the purchase again, I think there was a server glitch.

Title: Re: Upgrade Problem [Still]
Post by: dlmax63 on March 28, 2011, 05:31:57 pm

JohnT,

Thank you for looking into it. I tried again and it went through fine. I had a feeling it may have been on your side...the CC company would have had complaints if it had been on their end.

thanks again!