INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: Deerhunter on May 30, 2002, 06:22:16 pm

Title: Fails to restore license
Post by: Deerhunter on May 30, 2002, 06:22:16 pm

I can't restore my license. I paste the code in and when I try to restore it says this server does not have this code.

Title: RE:Fails to restore license
Post by: JimH on May 30, 2002, 06:48:50 pm

What code are you using?  Where did you get it and when?

Did you try the FAQ here?

What version of MJ?

Title: RE:Fails to restore license
Post by: Deerhunter on May 30, 2002, 08:44:26 pm

Using Version 8.289 Received my code via email on May 2, 2002. Went to the link and pasted the code in as per instructions but it says it isn't on that page. Tried direct from mj and got the same results.

Title: RE:Fails to restore license
Post by: Number6Dance on May 31, 2002, 12:30:32 am

I also downloaded 8.0.289 and can't get license to restore .  I got email reg code about an hour ago, cut and paste, and get message saying "restoral complete, click on code to complete the install."  An MJ error message then comes up saying "Error installing MJ license: failed opening license file."  

Que paso?

Title: RE:Fails to restore license
Post by: Number6Dance on May 31, 2002, 12:32:47 am

I purchased my license originally on 3/3/02...

Title: RE:Fails to restore license
Post by: JimH on May 31, 2002, 04:14:42 am

Can you try this again and report any problems?  You will need to visit the restore page and paste your registration code in.

Restores will be reset in about 30 days.

Title: RE:Fails to restore license
Post by: gateley on May 31, 2002, 05:38:36 am

Hi Deerhunter, Number6Dance,

Can you tell me if you tried the "change email" yesterday? Also, can you MAIL me (don't post it here) your name and code so I can try? gateley @ jriver.com

Thanks,

j

Title: RE:Fails to restore license
Post by: Deerhunter on May 31, 2002, 11:21:07 am

Just emailed you my code. Not sure what you mean by my name. Tried it again everyway I could find but still wouldn't work.

Title: RE:Fails to restore license
Post by: KingSparta on May 31, 2002, 11:33:03 am

>> Not sure what you mean by my name
The Name You Used When You Bought The Program (Something Like: Billy Bob Jones)

he may need it to help lookup your info or ensure your who you say you are (security reasons) etc...

Title: RE:Fails to restore license
Post by: JimH on May 31, 2002, 11:33:45 am

name -- what you call yourself or what it says on your driver's license

did you change your e-mail address on our site?

Title: RE:Fails to restore license
Post by: Deerhunter on May 31, 2002, 11:41:16 am

Name, Oh now what is it. Oh I remember. Will send it off immediately.

Title: RE:Fails to restore license
Post by: Deerhunter on May 31, 2002, 11:43:10 am

I didn't change my email address on this site.

Title: RE:Fails to restore license
Post by: JimH on May 31, 2002, 01:33:28 pm

What browser are you using?

You may have said above, but did MJ 8.0.289 install OK?  Any errors?  Reboot?

Title: RE:Fails to restore license
Post by: Deerhunter on June 01, 2002, 03:44:38 am

MJ8 installed and works great. I use internet explorer but when I go to mj8 interact it switches to Netscape.
I have also tried to renew the license from a file that was downloaded and get the same error message.

Title: RE:Fails to restore license
Post by: JimH on June 01, 2002, 04:14:49 am

Use IE.  You must have Netscape set as your default browser and there may be a compatibility problem.

Title: RE:Fails to restore license
Post by: Deerhunter on June 01, 2002, 05:34:18 am

I do use IE but when I go to MJ on the internet it switches to Netscape and I don't know how to stop this.

Title: RE:Fails to restore license
Post by: KingSparta on June 01, 2002, 05:41:18 am

Tools, Internet Options, Programs, [X] Internet Explorer should check to see.......

Title: RE:Fails to restore license
Post by: deerhunter on June 01, 2002, 06:04:05 am

Hooray! It worked. Sorry for all the trouble. I just switched to IE from using netscape all my computer career. Still used netscape for mail. So I switched to Outlook Express and followed King Sparta's instructions and voila my MJ is registered. Thanks for the help.

Title: RE:Fails to restore license
Post by: JimH on June 01, 2002, 06:27:37 am

OK, thanks for the report back.  We can probably do something about the Netscape problem next week.  But thanks for finding it.

Title: RE:Fails to restore license
Post by: KingSparta on June 01, 2002, 06:54:01 am

deerhunter

Your Welcome

Listening to: 'In The Mood' from 'The Deer Hunter' by 'John Williams' on Media Jukebox