INTERACT FORUM

More => Old Versions => Media Center 17 => Topic started by: MrU on November 16, 2011, 03:02:13 am

Title: MC17 purchase more than 1 payment taken?
Post by: MrU on November 16, 2011, 03:02:13 am

guess title says it all.

purchased upgrade to MC 17 and received E-mail confirming, together with 4xxxx-xxxxx-xxxxx-xxxxx-xxxxx-2N7L7  reg code.
then received yet another E-mail , intially thought it was a copy until I looked at my bank details, then realised it was another Reg Code  Exxxx-xxxxx-xxxxx-xxxxx-xxxxx-XFQ46.

The first one has been used to register MC 17 on the household computers.
The 2nd one has not been used , as I thought it was the same.

my bank details today tell me it has been billed TWICE and already taken from my account, making this MC 17 an expensive update.

could you please reimburse me for one of the unrequired reg codes ASAP.

cheers

Geoff Wolverson

PS:  I hasten to add, this has never happened on any previous upgrades............so I understand osmetimes gremlins take over....& MC 17 looks good.

Title: Re: MC17 purchase more than 1 payment taken?
Post by: JimH on November 16, 2011, 06:35:27 am

A duplicate purchase happens if you back through the payment page in your browser.

Please contact deanna at jriver by e-mail .  She will fix it.

Title: Re: MC17 purchase more than 1 payment taken?
Post by: MrU on November 16, 2011, 06:52:46 am

thankyou for the reply,

however, could you please send me the correct E-mail address for  "deanna at jriver"  so that I may contact as you suggested.
I cannot fiond the correct E-mail on the site here?..

cheers
Geoff

Title: Re: MC17 purchase more than 1 payment taken?
Post by: The Mastermind on November 16, 2011, 07:35:53 am

Change 'at' to @ and you have the correct address.

Title: Re: MC17 purchase more than 1 payment taken?
Post by: flac.rules on November 16, 2011, 07:50:03 am

Presumably, he will have to add ".com" to the adress too.

Title: Re: MC17 purchase more than 1 payment taken?
Post by: MrU on November 16, 2011, 08:00:36 am

Thanks everyone for their response.

Address Ive used approx 1hr ago was

[removed by JimH]

Once again thanks to all for help. If industry worked as efficiently/politely as this one  then we'd all be living in a better world.......wait this is venus.... :)

cheers
Geoff

Title: Re: MC17 purchase more than 1 payment taken?
Post by: Hendrik on November 16, 2011, 08:22:07 am

For the record, its quite common to write mail addresses like that on public forums, otherwise search bots have a way too easy time to find a new target for their spam mails.
Usually people figure out what it means, though.