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More => Old Versions => Media Center 17 => Topic started by: Justice100 on February 14, 2012, 06:43:18 pm

Title: Media Center Crashing
Post by: Justice100 on February 14, 2012, 06:43:18 pm: hi Every time I start mc 17 after about a minute it crashes with the error message media player has stopped working a problem caused the program to stop working correctly windows will close the program and notify me if a solution is available I have tried uninstalling still no joy so I checked event viewer and this is what was entered Media Center 17.exe
17.0.82.0
4f2c6939
in_ogg.dll
17.0.82.0
4f2c692f
c0000005
00001b13
1338
01cceb76448e6f6e
C:\Program Files (x86)\J River\Media Center 17\Media Center 17.exe
C:\Program Files (x86)\J River\Media Center 17\Plugins\in_ogg.dll
9612b2d7-5769-11e1-8730-bcaec51e9eb5 Can someone please help
Title: Re: Media Center Crashing
Post by: CountryBumkin on February 14, 2012, 07:07:35 pm: Turn on Logging (under Help tab). Perhaps you can catch the error and send to JRiver.
Also, check the logging under Windows Event Viewer. You may find the issue is with Windows. A recent automatic update caused my system to crash. I had to remove the update and reinstall MC to get everything stable again. Lastly, there have been problems with Microsoft Security Essentials program - if you have this, try disabling it to see if it is root of your problem.
Good luck.
Title: Re: Media Center Crashing
Post by: Matt on February 14, 2012, 10:26:34 pm: There was an OGG crash present for a build that's fixed in the latest.

Please update to the latest build from the top of this board.

Thanks.
Title: Re: Media Center Crashing
Post by: Bodtje on February 15, 2012, 05:44:06 am: I've been a user of Media Jukebox for a long time and today I finally decided to download Mediacenter 17.
Being utterly satisfied with Jukebox I had the greatest expectations. But unfortunately it keeps crashing. Normally I would give it up, but it looks so gorgeous that I re-installed it three times.
But in vain... Herewith the specs of my system.

Operating System
         MS Windows 7 Home Premium 64-bit SP1
      CPU
         Intel Core i7 870 @ 2.93GHz   37 °C
         Lynnfield 45nm Technology
      RAM
         8.0GB Dual-Channel DDR3 @ 664MHz (9-9-9-24)
      Motherboard
         Dell Inc. 0G3HR7 (CPU 1)
      Graphics
         DELL ST2220L @ 1920x1080
         ATI Radeon HD 5700 Series
         LogMeIn Mirror Driver
      Hard Drives
         1465GB Seagate ST31500341AS (Unknown)   39 °C
      Optical Drives
         HL-DT-ST DVDRAM GH22NS50
         TSSTcorp DVD+-RW TS-H653H
      Audio
         Realtek High Definition Audio

I really hope we can get this settled.
Title: Re: Media Center Crashing
Post by: Matt on February 15, 2012, 06:14:41 am: Bodtje,

Please use Help > Logging to get a crash log.

Then start a new thread with the results.

Also, make sure you're on the latest build.

Thanks.