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More => Old Versions => Media Center 17 => Topic started by: Beth UK on February 23, 2012, 03:54:14 pm

Title: Repeated Crashing MC17
Post by: Beth UK on February 23, 2012, 03:54:14 pm

Hi,

I am a long time MC user having difficulties currently with MC17 repeatedly crashing within a few seconds of opening on my 64-bit Windows 7 laptop.

Problem signature is as follows:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Media Center 17.exe
  Application Version:   17.0.82.0
  Application Timestamp:   4f2c6939
  Fault Module Name:   in_ogg.dll
  Fault Module Version:   17.0.82.0
  Fault Module Timestamp:   4f2c692f
  Exception Code:   c0000005
  Exception Offset:   00001b13
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   2057
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

Any ideas how I can rescue this situation? Thank you.

Beth

Title: Re: Repeated Crashing MC17
Post by: CountryBumkin on February 23, 2012, 04:04:30 pm

That's sort of a generic message. Turn on Logging in MC (under Help tab) try to capture crash in log. Also check the Windows Event Viewer, see what issues are caputered there.
Are you running Microsoft Security Essentials by any chance?
Did Windows due an automatic update prior to the problem?

Title: Re: Repeated Crashing MC17
Post by: Matt on February 23, 2012, 04:44:59 pm

The OGG crash has been fixed.  Please update to the latest from the top of this board.

Title: Re: Repeated Crashing MC17
Post by: Beth UK on February 23, 2012, 05:14:40 pm

:) Resolved - it was the OGG problem!

Thank you!