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More => Old Versions => Media Center 17 => Topic started by: johnjjiii on March 03, 2012, 03:14:56 pm

Title: Unable to play
Post by: johnjjiii on March 03, 2012, 03:14:56 pm

Good afternoon everybody. I'm a newb so bear with me please. I'm still on the trial version. I have been trying to play a file that I downloaded from HDTRACKS (paid for FLAC track). When I try to play it I get a message that says it cannot get the DRM license rights. ? The file was paid for. Why can I not play it? (Not just one file... many). I know that some of my library was just downloaded from NAPSTER/RHAPSODY and not paid for. Those are NOT the ones I'm having trouble with.

Title: Re: Unable to play
Post by: JimH on March 04, 2012, 10:57:53 am

Are you using Media Jukebox?  What is the full version?

Title: Re: Unable to play
Post by: johnjjiii on March 04, 2012, 11:39:28 am

I'm using whatever opens when I double click on the MEDIA CENTER icon on my desktop. Bear in mind that computers and I don't always "play nice".

Thanks,

John

Title: Re: Unable to play
Post by: JimH on March 04, 2012, 12:30:25 pm

Ok, you're using Media Center, not Media Jukebox.  I'll move this thread to the Media Center board, but go to Tools/About and see what version you're using.

Title: Re: Unable to play
Post by: johnjjiii on March 04, 2012, 12:46:08 pm

Looks like 17.0.82

Title: Re: Unable to play
Post by: JimH on March 04, 2012, 12:50:08 pm

I'm guessing that, when you try to play the FLAC file, there are some Windows Media files included in the list of songs to play.

In MC, use the Tree on the left to find the Artist or Album of the FLAC file, select the track, then press the Play button at the top left.  That way, you'll probably have only FLAC files selected.

You can delete files from the library if they don't work.

Title: Re: Unable to play
Post by: johnjjiii on March 04, 2012, 12:55:44 pm

My library consists of FLAC. WMA, and MP3 files. Are you saying that I will not be able to play some of those?

Title: Re: Unable to play
Post by: JimH on March 04, 2012, 12:57:45 pm

They should all play, but it sounds like you've got a Windows Media file for which there is no licensing service available.  A company went out of business, for example.

Try playing them in Windows Media Player just to see what happens.

Title: Re: Unable to play
Post by: johnjjiii on March 04, 2012, 01:01:22 pm

I don't know if it tells you anything or not but the file in question will play in Mediamonkey. I'll try what you said.

Title: Re: Unable to play
Post by: johnjjiii on March 04, 2012, 01:10:39 pm

I was just now able to play one song by making a shortcut to my desktop and then play it on Media Center. When it tried the second song I got the DRM message again. ?? No luck with windows media.

Title: Re: Unable to play
Post by: JimH on March 04, 2012, 01:11:24 pm

Make sure you've got audio set up correctly.

http://wiki.jriver.com/index.php/Audio_Setup

Title: Re: Unable to play
Post by: JimH on March 04, 2012, 01:12:48 pm

When it fails in MC, go to Playing Now and see which files are not causing problems.

Title: Re: Unable to play
Post by: johnjjiii on March 04, 2012, 01:19:32 pm

Hate to have to do this right now but I've got to go. I'll check back later. Thanks for your time and effort today. I would really like to get this sorted out. I've heard really good things about this service.

Thanks again,

John