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More => Old Versions => Media Jukebox => Topic started by: nissan on May 06, 2002, 01:28:59 pm

Title: Restore page does not recognise e-mail address
Post by: nissan on May 06, 2002, 01:28:59 pm

Lost license with hard drive crash. Do not have backup copy and web site does not know of e-mail address. Only confirmation is bank statement with $24.95 to JRiver on 4/23/02.  E-mail has to be correct --remember getting e-mail confirmation--planned on baking up pc but waited too late. Can anyone provide help without re-purchasing again.

Title: RE:Restore page does not recognise e-mail address
Post by: JimH on May 06, 2002, 01:32:41 pm

You probably have the older 8.0 license.  It can be converted.  Contact gateley @ jriver.com with as much detail as you know.  Don't send your credit card.