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More => Old Versions => Media Center 17 => Topic started by: joethebus on April 25, 2012, 03:57:41 pm

Title: My player plays 3 minutes then stops
Post by: joethebus on April 25, 2012, 03:57:41 pm

Then JRiver won't do anything at all, I get a Media Centre 17 is not responding message and have to close the program.

I have saved the library, wiped JRiver, re-loaded it and tried again from scratch but still no joy.

Shame really as it used to work OK with this machine.

Any ideas?

Joe Letts

Title: Re: My player plays 3 minutes then stops
Post by: Matt on April 25, 2012, 04:14:43 pm

Please use Help > Logging.

After a hang, restart and use the 'email logs' button to send the logs to logs at jriver dot com.

Thanks.

Title: Re: My player plays 3 minutes then stops
Post by: joethebus on April 25, 2012, 05:30:54 pm

Errrm. 'email logs' button. Where exactly would I find that?

Joe

Title: Re: My player plays 3 minutes then stops
Post by: JimH on April 25, 2012, 05:32:47 pm

Under Help/Logging.

Title: Re: My player plays 3 minutes then stops
Post by: joethebus on April 25, 2012, 06:00:17 pm

Thanks, found it now.

But I get a 'not responding' message pop up at the top of the tools column when I try that. It hangs again.

Also the computer says it doesn't have an email program; and as it's a dedicated music computer I have never tried to use it for emails.

I'm sorry, I don't feel I'm being very helpful.

Joe

Title: Re: My player plays 3 minutes then stops
Post by: joethebus on April 25, 2012, 06:17:25 pm

OK

I have been continuing to try to send you the email, and think (hope) I might have succeeded. I hope it has the code you want in it.

Joe

Title: Re: My player plays 3 minutes then stops
Post by: joethebus on April 25, 2012, 06:19:11 pm

It's late here I'm off to get some kip, I'll check this thread in the (my) morning.

Thank you for your help so far.

Joe

Title: Re: My player plays 3 minutes then stops
Post by: Matt on April 25, 2012, 06:25:44 pm

Are you trying to load a different library, or shutdown, or hibernate, or something else like that after 15 minutes?

The log isn't doing much, then it has shutdown-like commands after 15 minutes:
0953813: 472: General: CMCToolsCore::StopTools: Start
0953813: 472: General: CMCToolsCore::StopTools: Stopping tools
0953813: 472: General: CMCToolsCore::StopTools: Stopping loader thread

We don't log why this is happening, but I think it's only shutdown and library switching that call this code.

Title: Re: My player plays 3 minutes then stops
Post by: joethebus on April 26, 2012, 04:26:40 am

Thank you for looking at the logs.

I have some Nikon digital software on the computer (which thinking about it has been added since the last time I played music) so maybe that's it.

I have some pictures and films I want to keep so I'll put them elsewhere, then uninstall the Nikon. Is that my best bet, do you think?

Is there anything else I might try?

Joe

Title: Re: My player plays 3 minutes then stops
Post by: Matt on April 26, 2012, 11:28:11 am

Could you describe step by step what you're seeing again?

The log shows the program being closed after 16 minutes.  It might stick closing, but I'm not sure.

Auto-import sees lots of WAV files that have been modified externally and is analyzing them for changes.  The last one it's working on is this:
C:\Users\Tranquil\Music\Bin\Bob Dylan\The Best of Bob Dylan [Sony Direct]\10 If Not for You.wav

You could disable auto-import (Options > Library & Folders), restart, and see if you see different behavior.