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More => Old Versions => Media Center 17 => Topic started by: dhhittle on September 01, 2012, 05:19:50 pm

Title: can't run or uninstall/reinstall Media Center
Post by: dhhittle on September 01, 2012, 05:19:50 pm

Had some PC problems, and I seemed to have fixed them, but now can't run MC, and can't reinstall. After extraction get error saying "Install Launcher has stopped working."  Only thing I came up with is that maybe the InstallLauncher.exe file is gone from my machine. (Not sure, could be MC is trying to install and run this.)  Error details below.  I can run MC on my other machine, but would like to be able to run it on this one.  Have already purchased the MC18 upgrade.  Using MediaMonkey for now.
Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   InstallLauncher.exe
  Application Version:   17.0.182.0
  Application Timestamp:   5007157a
  Fault Module Name:   JRTools.dll
  Fault Module Version:   17.0.182.0
  Fault Module Timestamp:   500715ae
  Exception Code:   c0000005
  Exception Offset:   000315d1
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

Title: Re: can't run or uninstall/reinstall Media Center
Post by: JimH on September 02, 2012, 01:56:27 am

Try downloading from our site.  17.0.184 is at the top of the MC17 board.

Reboot.

Title: Re: can't run or uninstall/reinstall Media Center
Post by: dhhittle on September 08, 2012, 11:59:00 pm

Thanks for your reply.  I wasn't able to install or uninstall even with a fresh download. I eventually had to reinstall the OS (MC was the only program that wouldn't open, but I started having other problems as well).  MC reinstalled just fine afterwards.