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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: Urbanito on November 25, 2012, 01:23:33 pm

Title: My MC 18 license doesn't install SOLVED
Post by: Urbanito on November 25, 2012, 01:23:33 pm

I have a registration key for MC 18.
I downloaded and installed it, without any problems.
When I search for registration information, I receive a message saying that it is not registered.
However under Help I went to "Install License" and, in MC I entered my MC18 key and then I pressed restore.
I have done this twice, but my MC is not yet registered. Going twice to Restore, without result, I fear to have already spent to licenses.
Please help me to solve this issue.

Title: Re: My MC 18 license doesn't install
Post by: JimH on November 25, 2012, 02:24:03 pm

http://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: My MC 18 license doesn't install
Post by: Urbanito on November 25, 2012, 02:40:50 pm

Hi Jim:
I followed the instructions on the link, but the problem subsists.
I already spent another license but Key doesn't install.
What may be happening?

Best regards

Joao

Title: Re: My MC 18 license doesn't install
Post by: Urbanito on November 25, 2012, 03:02:08 pm

Is that possible to be an Acrobat reader?
When I restore a license, the Acodat reader 11 opens and says that it dont recognize MC.

Title: Re: My MC 18 license doesn't install
Post by: JimH on November 25, 2012, 03:57:12 pm

Quote from: Urbanito on November 25, 2012, 03:02:08 pm

Is that possible to be an Acrobat reader?
When I restore a license, the Acodat reader 11 opens and says that it dont recognize MC.

probably a browser problem.  The extension should be .mjr .

Title: Re: My MC 18 license doesn't install
Post by: Urbanito on November 25, 2012, 04:37:19 pm

The extension appears .mjr
How do I convert it on .mjr.  ? I don't know how to proceed. I use Internet Explorer and have no other installed.
Thanks a lot.

Title: Re: My MC 18 license doesn't install
Post by: Urbanito on November 25, 2012, 04:44:39 pm

Hello again:
If I receive an extension (.mjr), instead of one (.mjr.), isn't this a JRiver problem?

Title: Re: My MC 18 license doesn't install
Post by: Urbanito on November 25, 2012, 05:00:48 pm

Hi Jim:
I installed and used Mozila, but the results are the same: just lost another 2 licenses.
I hope that you give me them back.

Title: Re: My MC 18 license doesn't install
Post by: JimH on November 25, 2012, 07:06:00 pm

If you're restoring, it should be done.

Are you confusing the versions?  You have two installed now.  The license must match the version.

Use Internet Explorer to restore.  Follow the instructions I linked to above.

Title: Re: My MC 18 license doesn't install
Post by: JimH on November 25, 2012, 07:08:14 pm

Quote from: Urbanito on November 25, 2012, 04:44:39 pm

Hello again:
If I receive an extension (.mjr), instead of one (.mjr.), isn't this a JRiver problem?

The extension should be .mjr

Title: Re: My MC 18 license doesn't install
Post by: Urbanito on November 26, 2012, 02:19:39 am

Hi Jim:
I am not cofusing the two versions. It is MC 18.
What shall I do? Go back to MC17?

Title: Re: My MC 18 license doesn't install SOLVED
Post by: Urbanito on November 26, 2012, 05:05:30 am

Hi:
It is solved. The problem was that the extension was trying to open with Acrobat Reader an It didn't recognise .mjr files. I asked locally for support and now it opens differently.
The Key was installed.
Now, Jim. Could you give me back all the licenses lost?

Best regards

Joao