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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: slavedata on December 06, 2012, 01:40:50 pm

Title: Activating purchased licence
Post by: slavedata on December 06, 2012, 01:40:50 pm

Yesterday I purchased a licence paying with Paypal. The transaction returned a paypal busy message. I later entered my paypal transaction number and received a licence number. When I try to install this number I get a no such licence number message.
Could someone please guide me through this Catch22 madness so I can get the product properly licensed?
Many Thanks
Dave Slater
dave.slater at vinylcareco uk

Title: Re: Activating purchased licence
Post by: JimH on December 06, 2012, 01:45:35 pm

Thanks for your purchase.  Paypal does that sometimes.

This will help:
http://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Activating purchased licence
Post by: slavedata on December 06, 2012, 01:55:18 pm

Tried that this the result
Error

We could not find that license.

Title: Re: Activating purchased licence
Post by: slavedata on December 06, 2012, 02:30:46 pm

Also tried re-entering Paypal Transaction number.
Consistently gives
We could not authenticate your transaction.

Please try later at JRiver's PayPal support page. You will need your PayPal Transaction ID.

Please visit Interact for technical support.
So here I am.
Dave

Title: Re: Activating purchased licence
Post by: slavedata on December 06, 2012, 03:37:52 pm

Found email with attached licence installed it and now all working,
Nothing like parading your ignorance in a forum!
Dave

Title: Re: Activating purchased licence
Post by: JimH on December 06, 2012, 06:43:49 pm

Quote from: slavedata on December 06, 2012, 03:37:52 pm

Found email with attached licence installed it and now all working,
Nothing like parading your ignorance in a forum!

I've found that it teaches humility.

Title: Re: Activating purchased licence
Post by: yoyoc on March 31, 2013, 01:30:12 pm

 I purchassed the new  jrmc 18 on Feb 9 and activated it on my main htpc. now I am attempting to activate on another and the license does not appear on my account. I attempted to use the paypal support link to no avail.

what should I do?

Title: Re: Activating purchased licence
Post by: JimH on March 31, 2013, 05:58:53 pm

Quote from: JimH on December 06, 2012, 01:45:35 pm

This will help:
http://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Activating purchased licence
Post by: yoyoc on April 01, 2013, 02:22:20 pm

Thanks Jim.

That the thing my MC 18 does not show up on the registration codes email I get sent back.  What then?

I have the paypal transaction verification code and even activated it on one of my PC´s at the time of purchasse on Feb 9 2013.

Title: Re: Activating purchased licence
Post by: Matt on April 01, 2013, 02:25:21 pm

Quote from: yoyoc on April 01, 2013, 02:22:20 pm

Thanks Jim.

That the thing my MC 18 does not show up on the registration codes email I get sent back.  What then?

I have the paypal transaction verification code and even activated it on one of my PC´s at the time of purchasse on Feb 9 2013.

You purchased MC18 with yoyocxxx at prxx.net.

(obviously the x's were different letters)

Title: Re: Activating purchased licence
Post by: yoyoc on April 02, 2013, 02:41:57 pm

Yes thats it.