INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: jjinsd on April 14, 2002, 01:51:44 pm

Title: lack of license
Post by: jjinsd on April 14, 2002, 01:51:44 pm

Paid $25 for and received receipt for MJ  but it was never unlocked and I have not received .rrg file to save.  Have tried all the suggested fixes with no results.  Downloaded again and still doesn't work.  Suspect firewall may have blocked transmission of key.  Don't want to have to buy another license.  Any more suggestions??

Title: RE:lack of license
Post by: JimH on April 14, 2002, 02:14:13 pm

What version?  If 8.0, exactly what build (8.0.xxx)?

If 7.2, please see the FAQ on how to backup your license (under MJ Help).

Title: RE:lack of license
Post by: jjinsd on April 14, 2002, 03:26:33 pm

is 7.2.  went to restore site where purchase confirmation was sent but it now does not recognize e-mail address.

Title: RE:lack of license
Post by: KingSparta on April 14, 2002, 03:31:41 pm

If you Have 7.2 and it was not unlocked then you were not charged

Title: RE:lack of license
Post by: JimH on April 14, 2002, 03:32:59 pm

There is no restore for 7.2.

Title: RE:lack of license
Post by: jjinsd on April 14, 2002, 03:46:36 pm

If not charged, why was I sent "authorization accepted", a receipt, and advised software unlocked?  I'm confused.  What happens if I purchase again but end up double charged?

Title: RE:lack of license
Post by: KingSparta on April 14, 2002, 03:50:23 pm

>> received receipt for MJ but it was never unlocked

If The receipt Said It Was Unlocked What makes you think it is not unlocked?

Are you getting another message?

Go to Help In MJ, Do you see a "BackUp License" option? Can You Use It?

Title: RE:lack of license
Post by: jjinsd on April 14, 2002, 04:00:46 pm

Think it is locked because I cannot use media editor, media view, message says I have to buy upgrade.  Have searched all computer and do not have .rrg file.  Button to backup .rrg file is not activated.

Title: RE:lack of license
Post by: KingSparta on April 14, 2002, 04:04:36 pm

JRiver Can Check To See If You Were Charged, During Business Hours Tomorrow If You Ask Them.

This Is Not My Place To Comment On This Subject.

Title: RE:lack of license
Post by: gateley on April 15, 2002, 11:31:37 am

jjinsd.

Please send me (via email to gateley@jriver.com) your name so I can check on this...

Thanks,

j