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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: MartiNation on December 19, 2012, 10:37:57 am

Title: AVG problem with JRiver
Post by: MartiNation on December 19, 2012, 10:37:57 am

A short while ago my AVG antivirus went defensive against JRiver media center, claiming to have discovered several severe threats in a lot of .dll and .exe files all related to JRiver Mediacenter. I don’t really know what to make of this since I completely trust J river?
I've uninstalled and downloaded 18.0.97 installer; but when extracting I keep getting the threat message from AVG. I had to disable to program in order to complete the installation and it seems I must to keep AVG permanently disabled in order to run the program, otherwise AVG will simply remove most of the media center..


Here's a screenshot of the error:
(http://postimage.org/image/6ltc0ild1/full/)

Title: Re: AVG problem with JRiver
Post by: MartiNation on December 19, 2012, 10:41:35 am

The screenshot
http://postimage.org/image/6ltc0ild1/full/

Title: Re: AVG problem with JRiver
Post by: Matt on December 19, 2012, 10:54:19 am

It's a false positive in AVG.

I ran the JRTools.dll from the build through this online checker:
https://www.virustotal.com/

Only AVG triggers (1 of 45).

Please notify AVG, as this will cause us a lot of grief.

Title: Re: AVG problem with JRiver
Post by: MartiNation on December 19, 2012, 11:05:52 am

Thank you Matt.
I've now reported the issue to AVG's "false alarm" formula together with the 18.0.97 installer attatched ;)

Title: Re: AVG problem with JRiver
Post by: Matt on December 19, 2012, 12:51:30 pm

Thanks for reporting it to them.  I also reported it.

I've been trying to change random, meaningless things in the code to see if we can get around the false-positive, but so far no luck.

It's not great timing, because we were hoping to mail to all our users in a couple days.

Title: Re: AVG problem with JRiver
Post by: polemides on December 19, 2012, 01:11:42 pm

Same problem. Thanks for the help Matt. I'm going to uninstall AVG and go with MSE for a while, because...wait for it:

I like MC18 better than any anti-virus software.  :)

Title: Re: AVG problem with JRiver
Post by: glynor on December 19, 2012, 01:33:22 pm

Quote from: Matt on December 19, 2012, 12:51:30 pm

It's not great timing, because we were hoping to mail to all our users in a couple days.

Curiouser and curiouser.

Title: Re: AVG problem with JRiver
Post by: dtune on December 19, 2012, 05:05:13 pm

Please advise if there is a Trojan here or not called "henri". The update came in through the normal update inside the MC software. Please see attached screenshot.

Title: Re: AVG problem with JRiver
Post by: HTPC4ME on December 19, 2012, 05:07:16 pm

check this post out... may help you - http://yabb.jriver.com/interact/index.php?topic=76565.new#new

Title: Re: AVG problem with JRiver
Post by: dtune on December 19, 2012, 06:12:49 pm

Thx for the help. I placed some file and folder exceptions into AVG, and for the past 20 minutes or so AVG and MC are coexisting with no virus warnings.

I'll update if anything changes.

Title: Re: AVG problem with JRiver
Post by: maid on December 19, 2012, 10:35:21 pm

can we put in an exception??

My MC will not start now

Title: Re: AVG problem with JRiver
Post by: stevemac on December 20, 2012, 01:50:03 am

Same issue
AVG Version 2013.0.2805
Virus Database Version 2637/5972 (Thursday, 20 December 2012, 7:43AM)
LinkScanner version 1420

have reported to AVG

regards,

Steve

Title: Re: AVG problem with JRiver
Post by: stevemac on December 21, 2012, 06:47:46 pm

Issue was present with build 18.0.100, has disappeared with 18.0.103
Current AVG detail is
Build: 2013.0.2805
Virus Database version: 2637/5977 (Saturday, 22 December 2012 06:09 AM)
LinkScanner version: 1422