INTERACT FORUM

More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: forbigd on December 25, 2012, 07:27:46 am

Title: MC18 Stops responding [Solved]
Post by: forbigd on December 25, 2012, 07:27:46 am

Merry Christmas all! Is there an issue where too much media causes problems with responsiveness in MC? When I first build a new MC., it runs fast and has no hiccups, but as I add more media, it slows down to the point of white-screening, almost every press of the remote. We are playing a video, I press escape to bring up standard view, and go up top to the stop button. When i click it the screen goes white (non responsive), the video keep playing. If I click again, it asks if I want to force MC to shut down. If I wait, it will stop the video and give me control, but it can take half a minute to return from "white screen". If I rebuild MC all is well until all the data is added. The straw that breaks it is the wifes collection of Audio Books. There is close the 750,000 files (according to MC) there. And after I add them, MC slows to a crawl. It is added as part of the "autoimport". Removing the files from MC and deleting the reference in Autoimport does not seem to fix the problem. Once the Audio books are added, it is hosed.
Would creating a NEW library just for her books help?

Thanks all!

Title: Re: MC18 Stops responding
Post by: JimH on December 25, 2012, 08:26:50 am

That's an odd problem.  A virus checker could do that.  The "Weird Problems" thread in my signature has other possibilities.

Make sure you're using 18.0.103. 

Title: Re: MC18 Stops responding
Post by: forbigd on December 25, 2012, 08:42:54 am

I thought I had the latest, it updates itself often, but... I have .94.
I will fix that now, re add the media and report back. Thanks for the tips.

I use the latest Norton Internet Security, default settings. Any known issue there?

Thanks

Title: Re: MC18 Stops responding
Post by: neeo1 on December 25, 2012, 10:06:42 am

MC 18.0.103 consistently fails after a few hours, just sitting there doing nothing. When first launched it appears to be analyzing and updating the music library which is very large (> 6TB) located on other drives. After a while it freezes or closes and leaves a dialogue box stating it has closed unexpectedly. It does this every time consistently. I haven't even started using the program. It is too unstable to use. What can I do to find out what is going wrong?

Title: Re: MC18 Stops responding
Post by: Matt on December 25, 2012, 11:05:10 am

Quote from: neeo1 on December 25, 2012, 10:06:42 am

MC 18.0.103 consistently fails after a few hours, just sitting there doing nothing. When first launched it appears to be analyzing and updating the music library which is very large (> 6TB) located on other drives. After a while it freezes or closes and leaves a dialogue box stating it has closed unexpectedly. It does this every time consistently. I haven't even started using the program. It is too unstable to use. What can I do to find out what is going wrong?

Please use Help > Logging to get a log.  Then email it to logs at jriver dot com with a link to this thread.

We're closed this week, so it might be next week before you hear back.

Thanks.

Title: Re: MC18 Stops responding
Post by: forbigd on January 03, 2013, 08:25:25 am

Hi,
I wanted to close the loop on this one. installing the latest version fixed the problem with "not repsonding".
Thanks.
Don