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More => Old Versions => Media Jukebox => Topic started by: Dave on April 09, 2002, 02:56:13 pm

Title: Error message trying to scan CD Covers (repost)
Post by: Dave on April 09, 2002, 02:56:13 pm

I have been trying to add album art to my library.
Everything works fine until I do the final scan, then I get the message Runtime Error, Program:c:\Programs\jriver\mediajukebox\mediajukebox.exe-Abnormal Program Termination.
Upon clicking o.k. to close program I then get the followinbg: The instruction "0x73dd1351" referenced memory "0x0000004". The memory could not be "read". Click o.k. to terminate. Media Jukebox then closes and I am left without being able to save cover.

Title: RE:Error message trying to scan CD Covers (repost)
Post by: Gatobrit on April 09, 2002, 02:58:51 pm

Dave - post the System Info from the Help menu and maybe it will trigger something with someone.

I use cover art a lot but I never scan anything.

Title: RE:Error message trying to scan CD Covers (repost)
Post by: Michael Horton on April 09, 2002, 03:10:34 pm

I scan group photos from albums (rather than the cover art) into jpg files, then select add from the properties/image box. I've never had a problem (with many, many CDs). What is the"final scan"? Elaborate a tad on the process please.

Michael

Title: RE:Error message trying to scan CD Covers (repost)
Post by: Alonso Nefarious on April 09, 2002, 03:27:10 pm

One presumes you can scan with other applications?

How about with applications, like maybe a image editor, not supplied with your scanner, that has to use the (vendor supplied) TWAIN support.  

Also, pretend for a second that you are talking to a tech support person, and answer all the questions they would ask.  Start with the stuff from Help/System Information, then add details as necessary.  Like is the scanner USB, SCSI, or a "Multi(useless)Function" printer?

Then maybe somebody with a similar setup will try following your steps.  For instance I have a Win98 laptop and a USB scanner sitting around...

-Nef

Title: RE:Error message trying to scan CD Covers (repost)
Post by: Dave on April 09, 2002, 04:08:21 pm

System info:
Performance Test:
Refresh Time: 297 ms

CPU Info:
Number of CPUs: 1
Type: Genuine Intel Pentium 4
Speed: 1793 MHz
MMX Support: YES

Memory Info:
Memory Load: 53%
Total Physical Memory: 261 MB
Free Physical Memory: 122 MB

OS Info:
Type: Microsoft Windows XPVersion: 5.1  (Build 2600)

Misc Info:
Internet Explorer 6.0.2600.0000

It is a Epson USB scanner and I have no problems scanning through my image editor software.
Twain compliant scanner. Preview scan works fine then when doing final scan, I get the error messages previously stated.