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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: ReTango on February 28, 2013, 08:36:22 pm

Title: Media Center 18 has stopped working...
Post by: ReTango on February 28, 2013, 08:36:22 pm

Hi, Since I installed MC 18,  Media Center stops working irregularly each couple of days.. It stops mostly when it's idle, but also sometimes in strange occasions (e.g. after changing font size in Options - Theater View). I tried everything I could short of re-installing the whole Windows 7.
I am using MC 18.0.136 (instability is present since at least 18.0.070), installed in an exclusive HTPC, connected to 2 WDTVs and 1  Arctic Audio Relay. I am remote controlling it with the jremote app for iphone. With MC 17 I did not experience these instability.  
I created a log file, but I did not find (in the program or in the Wiki) where to send it... could somebody help me?
Thanks a lot!

Title: Re: Unstability - "Media Center 18 has stopped working..."
Post by: crisnee on March 01, 2013, 12:56:38 am

See this  http://yabb.jriver.com/interact/index.php?topic=78508.0 (http://yabb.jriver.com/interact/index.php?topic=78508.0) for possible similar issue(s) using MC18. I switched back to MC17 several days ago; no problems with it. 

Title: Re: Unstability - "Media Center 18 has stopped working..."
Post by: ReTango on March 01, 2013, 05:23:11 am

Thanks! I'll try re-installing MC-17.. did you have any issues with the database?
To MC support:  I realized I can attach the log here, so attached it is. I also have another longer log (50mb file) here: https://dl.dropbox.com/u/3853844/JRiver%20Log%202013-02-28%2023-26-25.zip (https://dl.dropbox.com/u/3853844/JRiver%20Log%202013-02-28%2023-26-25.zip) 
Thanks a lot for your help!

Title: Re: Unstability - "Media Center 18 has stopped working..."
Post by: ReTango on March 01, 2013, 05:43:22 am

Sorry to report I just re-installed MC17, and after 2 mins, y went to "Settings", changed nothing, tried to close the window and the program stopped working again. Attached the logfile. Thinking of possible reasons, MC started crashing after adding Arctic Audio Relay to the system, might this be causing the crashes?
Thanks MC support!

Title: Re: Media Center 18 has stopped working...
Post by: JimH on March 01, 2013, 06:50:10 am

Remove Arctic Audio Relay, jut to test.

You could also read the link called "Stability" in the wiki.  There is a chance that something like a disk drive is failing.

Title: Re: Unstability - "Media Center 18 has stopped working..."
Post by: crisnee on March 01, 2013, 04:51:14 pm

Quote from: ReTango on March 01, 2013, 05:43:22 am

Sorry to report I just re-installed MC17, and after 2 mins, y went to "Settings", changed nothing, tried to close the window and the program stopped working again. Attached the logfile. Thinking of possible reasons, MC started crashing after adding Arctic Audio Relay to the system, might this be causing the crashes?
Thanks MC support!

Did you reboot after installing MC17? I would try that first if you didn't.