INTERACT FORUM

More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: atodzia on March 11, 2013, 01:26:31 pm

Title: What kind of company sells software with no support?
Post by: atodzia on March 11, 2013, 01:26:31 pm

I am really perplexed that a company can sell software and just offer a user forum for support and not provide even an email address for problems? :(

Title: Re: What kind of company sells software with no support?
Post by: Matt on March 11, 2013, 01:27:54 pm

This is support.

More here:
http://yabb.jriver.com/interact/index.php?topic=43159.0

Closing this now.

Title: Re: What kind of company sells software with no support?
Post by: JimH on March 11, 2013, 01:38:17 pm

Just to explain a little...

Our price point doesn't allow us to provide a lot of personal support, so we use the forum.  When we answer a question on the forum, hundreds of people may benefit.  The forum also puts you in touch with others who have the same equipment or the same problems.