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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: jrewing on April 05, 2013, 08:32:57 am

Title: Always Crashes on startup of MP4
Post by: jrewing on April 05, 2013, 08:32:57 am

Here's a crash report with the latest stable version of MC18.

http://www.friefro.no/jriver/JRiver%20Log%202013-04-02%2022-33-29.zip

I use a Compaq 8510W laptop. Win 8. I have tried HQ and standard. Hardware acceleration off and on.

It also crashes on every DVD I have tried.

BluRay works with some stuttering.

Windows media player and VLC plays everything just fine.

Title: Re: Always Crashes on startup of MP4
Post by: Matt on April 05, 2013, 11:12:22 am

Thanks for the log and sorry for the trouble.

I think it's crashing when encoding the output as AC3.

Could you try disabling this in DSP Studio > Output Format > Output surround sound as Dolby Digital

Let's see if that solves the crash, and we'll figure out how to handle it next.

Title: Re: Always Crashes on startup of MP4
Post by: jrewing on April 06, 2013, 12:15:31 pm

Thanks! Finally a useful answer, I have a long thread on the same issue, but regarding DVD. But DVD's work now too!

Thanks again!

Title: Re: Always Crashes on startup of MP4
Post by: Westh on May 06, 2013, 01:37:09 pm

I am experiencing similar problems. I am running Windows 8 using my TV. I am able to playback various video files like mkv in J. river Media Center 18, but I am unable to playback vob files. I can view the first few seconds and the application crashes.
I've been trying to configure the settings like you advised, but I need more specific directions since I'm not able to make it work from what I've been doing. I find the DSP Studio and output format, and then what do I do in there??

Title: Re: Always Crashes on startup of MP4
Post by: Matt on May 06, 2013, 01:42:58 pm

Quote from: Westh on May 06, 2013, 01:37:09 pm

I am experiencing similar problems. I am running Windows 8 using my TV. I am able to playback various video files like mkv in J. river Media Center 18, but I am unable to playback vob files. I can view the first few seconds and the application crashes.
I've been trying to configure the settings like you advised, but I need more specific directions since I'm not able to make it work from what I've been doing. I find the DSP Studio and output format, and then what do I do in there??

Welcome.  A few things to try:

1) Make sure you're using Red October Standard in Options > Video
2) Disable any bitstreaming in Options > Audio
3) Set DSP Studio > Output Format to a simple consistent configuration like 2 channels, 44,100 Hz.  If that works, then explore more complex arrangements.

Let us know how you fare.

Title: Re: Always Crashes on startup of MP4
Post by: Westh on May 07, 2013, 01:17:19 pm

No luck. Same as before. Crashes after 2 secs. Any other ideas? What was it exactly u recommended to that other guy that worked, cuz like I said my problem seems very much like his...