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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: zenpmd on April 09, 2013, 01:17:18 pm

Title: Play Doctor crashing 50 percent of the time [solved]
Post by: zenpmd on April 09, 2013, 01:17:18 pm

When I "double click" to play the entire library. What is causing this? It is getting very frustrating.

Title: Re: Play Doctor crashing 50 percent of the time
Post by: zenpmd on April 09, 2013, 01:19:08 pm

In addition, it displays completely the wrong art work for each track?

Title: Re: Play Doctor crashing 50 percent of the time
Post by: Matt on April 09, 2013, 01:19:19 pm

What build are you using?

If not 18.0.164, please update from the top of this board.

Title: Re: Play Doctor crashing 50 percent of the time
Post by: zenpmd on April 10, 2013, 07:42:18 am

I have updated and it still crashes!

Title: Re: Play Doctor crashing 50 percent of the time
Post by: Matt on April 10, 2013, 09:19:31 am

Please capture a crash log using Help > Logging and mail it to logs at jriver dot com.

Thanks.

Title: Re: Play Doctor crashing 50 percent of the time
Post by: zenpmd on April 10, 2013, 01:19:08 pm

Thanks Matt - when I do this it just outputs a system info .text? No crash log?

Title: Re: Play Doctor crashing 50 percent of the time
Post by: JimH on April 10, 2013, 01:20:16 pm

http://wiki.jriver.com/index.php/Logging

Title: Re: Play Doctor crashing 50 percent of the time
Post by: zenpmd on April 10, 2013, 01:24:00 pm

Thanks Jim - it finally seemed to do it on the desktop and mailed it to the link.

Thanks

Title: Re: Play Doctor crashing 50 percent of the time
Post by: Matt on April 10, 2013, 03:02:21 pm

The log didn't capture a play or a crash.

You need to get a crash, then launch, then save the log.  More here:
http://wiki.jriver.com/index.php/Logging

Thanks.

Title: Re: Play Doctor crashing 50 percent of the time
Post by: zenpmd on April 11, 2013, 12:55:20 am

This root does not exist:

c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt

Title: Re: Play Doctor crashing 50 percent of the time
Post by: Matt on April 11, 2013, 07:32:42 am

Help > Logging will save logs to your desktop when you pick 'Report problem...'.

Title: Re: Play Doctor crashing 50 percent of the time
Post by: zenpmd on April 12, 2013, 01:30:32 am

Right, now sent what I think is a crash log report! Thank you very much for your patience

Title: Re: Play Doctor crashing 50 percent of the time
Post by: Matt on April 12, 2013, 02:13:09 pm

Thanks for the log.

It looks like the last thing the program was doing was analyzing a WAV file it didn't like:
Z:\Music\Downloaded Flacs\William Orbit - Barber's Adagio for Strings CD Single (FLAC-EAC-CUE)\02 - William Orbit - Adagio for Strings (Original Version).wav

Could you send a copy of that file to logs at jriver dot com?  You could use Dropbox or Google Drive if the file is too large for email.

Thanks.

Title: Re: Play Doctor crashing 50 percent of the time
Post by: zenpmd on April 15, 2013, 11:28:32 pm

Hi Matt

I have uploaded the file to dropbox and emailed the link to logs. I have also removed it from my system. I am, however, still getting crashes so I have sent to you another crash log post removing the suspected file.

Thanks

Paul

Title: Re: Play Doctor crashing 50 percent of the time
Post by: Matt on April 16, 2013, 05:16:19 pm

We had problems when a CUE file pointed to a missing WAV file.  It will be fixed next build.

Thanks to Paul for his help.