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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: fernandopv on April 14, 2013, 07:58:22 pm

Title: By Mistake I bought 2 licenses for the JRiver Mediacenter.... only need one...
Post by: fernandopv on April 14, 2013, 07:58:22 pm

 I am new to these "forums" and don´t know where to start... so here it is:
This morning I bought through your website and my credit card a license for the J River media center Software. I installed it without a  problem....
This afternoon, while closing the open software on my PC, I accidentally or by mistake, pressed a button on my browser that resend the "buy-button" page that finally buys the software, and inmediately afterwards received a second email from JRiver giving me a second (and different) registration code, so it seems I have been charged on my credit card for this second license, by my mistake. ¿What can be done about this?.... Obviously I only need the first license ¿Can you invalidate the 2nd license and refund my payment?..... ¿What aditional info do you need? Please help me out. It is a big effort for me to buy the software, but I can only do it once..... I will eagerly await your instructions.

Title: Re: By Mistake I bought 2 licenses for the JRiver Mediacenter.... only need one...
Post by: JimH on April 15, 2013, 07:13:35 am

Please write Deanna at jriver with details.  She can fix it.  It happens if you back through the purchase page.

Title: Re: By Mistake I bought 2 licenses for the JRiver Mediacenter.... only need one...
Post by: fernandopv on April 15, 2013, 02:13:00 pm

Thanks for your reply JimH.
What is Deanna´s email or phone number?.... in all of JRiver website, I only found one phone number for the company, but I suspect email works better..... Could you provide it for me.... or tell me how to get it?

Thanks again.

Title: Re: By Mistake I bought 2 licenses for the JRiver Mediacenter.... only need one...
Post by: JimH on April 15, 2013, 02:19:26 pm

deanna at jriver etc.

Title: Re: By Mistake I bought 2 licenses for the JRiver Mediacenter.... only need one...
Post by: fernandopv on April 15, 2013, 02:26:01 pm

I already called Deanna and she will refund the second transaction through my credit card.
Just wanted to thank you for your instructions.
At least ..... and at last I am learning how to use forums on the internet.....
Anyways... Thank you.