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More => Old Versions => JRiver Media Center 18 for Mac => Topic started by: squem on May 30, 2013, 02:32:40 pm

Title: Accidentally ruined trial license record on my 1st day
Post by: squem on May 30, 2013, 02:32:40 pm

Hi,

I discovered, just this morning, MC for Mac was in beta and did several hundred back flips of joy.  My prayers are truly answered -- THANK YOU.

On my machine, though, 18.0.191 crashed instantly whenever Media Library:Audio was clicked.  Checking to see if a preference had randomly been corrupted, I foolishly threw away the contents of Library/Application Support/J River, assuming it would re-generate upon relaunching the app.  Whoops!

It now tells me my trial license has expired.  I applied for an extension, but that code also does not work.  Anything I can do?

Thanks so much for your time.

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: JimH on May 30, 2013, 02:36:00 pm

Did you try reinstalling?

I don't know what you mean by "Media Library:Audio".  Where do you see it?

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: squem on May 30, 2013, 02:39:16 pm

Hi,
I deleted the app from Applications, and dragged a fresh one in from the .dmg.

(Wow, thanks for answering so quickly)

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: squem on May 30, 2013, 02:39:43 pm

Sorry, "Audio" on the left-most pane.

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: JimH on May 30, 2013, 02:40:40 pm

Try setting your Audio in Tools/Options/Audio.

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: squem on May 30, 2013, 02:44:45 pm

I can no longer start the program -- "The trial period has expired."

I just installed it this morning, but I believe screwed it up by deleting the contents of the "Library/Application Support/J River" folder.  Silly move!

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: JimH on May 30, 2013, 02:45:18 pm

Check your system date.  It may be incorrect.

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: squem on May 30, 2013, 02:48:08 pm

Seems to be okay.  (It's set by a time server.)

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: squem on May 30, 2013, 04:48:44 pm

Just realized that was poorly worded -- the computer's time/date settings are okay.  But MC still thinks the trial period is over.

It will accept a trial extension code, but then quit & still say the trial is over upon relaunch.

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: JimH on May 30, 2013, 06:42:21 pm

Did you install an older build more than a month ago?

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: squem on May 30, 2013, 06:51:48 pm

Hi, JimH,

No, just found out the Mac beta existed this morning.

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: JimH on May 30, 2013, 06:52:45 pm

I'm sorry, but I don't know the answer.

Title: Re: Accidentally ruined trial license record on my 1st day
Post by: squem on May 30, 2013, 07:25:00 pm

Yikes.  Okay, I really appreciate your time today.  Thank you.

Maybe I can convince a friend to let me try it on their machine.