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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: delamostre on June 15, 2013, 07:49:15 am

Title: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: delamostre on June 15, 2013, 07:49:15 am

I have the combination of ONKYO P-3000R & M-5000 preamplifier and power amplifier.
The preamplifier is connected via USB cable with my pc.
Windows 7 is the OS of my pc and an i3 processor is included, on a Gigabite motherboard.

Official drivers are downloaded directly from Onkyo website.

The problem is that if you are on play mode hearing a song and you want to search files on program, JRiver starts some “clicks and pops” an after it makes a delay in the rhythm of the song and then stops.

In the below video you could see & hear all the problems from official ONKYO firmware Asio drivers, downloaded from Onkyo site from here: http://www.uk.onkyo.com/en/articles/usb-device-driver-for-a-9000r-p-3000r-47589.html

This video is about 9 minutes and you can see how JRiver reacts, when playing files with Asio Onkyo drivers and with Wasapi event style.

With Onkyo Asio drivers, the situation is really bad, but the sound is far better in all sections than with Wasapi. The difference is very critical!
Comparing sound between Asio & Wasapi event style, there is no chance for the last one…

See and hear the video (and open it in full screen), that it has been recorded directly in real time, opposite my TV and loudspeakers, with a videocamera:
http://youtu.be/S1956LYoQic

Please could you correct the problem on JRiver?
Thanks in advance!

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: JimH on June 15, 2013, 09:33:23 am

The size of the buffer may matter, and smaller may be better than larger.

Make sure you try both WASAPI's.

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: delamostre on June 16, 2013, 04:03:06 am

I have test all the possible settings of buffer – smaller or larger – but no change…

In wasapi mode plays flawlessly either on “wasapi” or “wasapi event style”.
The problem exists only with Asio adjustment.

With Asio drivers the sound is far better than with wasapi.
It is preferable to solve the problem with Asio mode…

Any suggestions ?

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: delamostre on June 18, 2013, 05:07:30 pm

Still pending...
Any help? :-[

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: delamostre on June 21, 2013, 07:54:23 pm

Nobody yet? ?

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: JimH on June 21, 2013, 08:32:57 pm

http://yabb.jriver.com/interact/index.php?topic=81052.0

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: delamostre on June 23, 2013, 04:28:02 am

Quote from: JimH on June 21, 2013, 08:32:57 pm

http://yabb.jriver.com/interact/index.php?topic=81052.0

Jim thanks for your reply!

I suppose that you didn’t understand until now my problem.

My preamplifier Onkyo P-3000R is capable to play either with wasapi  or with official Onkyo Asio drivers, with JRiver.

With wasapi I don’t have any problem. The JRiver is playing flawlessly.
The problem still exists with Asio drivers.

JRiver program is not working as it should be.
Clicks and pops starts, whenever I dare to explore my music collection!
Please see again my video...

http://www.youtube.com/watch?v=S1956LYoQic&feature=youtu.be (http://www.youtube.com/watch?v=S1956LYoQic&feature=youtu.be)

Additionally the sound of JRiver with Asio, is far far better than with wasapi.

So please if you have any fresh news about updating JRiver to work as it should be with Asio, just let me know.

Thanks anyway for your valuable help!

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: JimH on June 23, 2013, 07:34:42 am

Try changing the buffer in audio settings for the device.  Smaller may be better.

Our wiki has a lot of helpful information.

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: delamostre on June 24, 2013, 09:37:45 am

Changing the buffer doesn't make any difference.
The problem still exists with Asio drivers... :-\

Other solution??

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: JimH on June 24, 2013, 09:41:14 am

ASIO drivers are provided by the device manufacturer.  Did you try Onkyo?

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: delamostre on June 25, 2013, 01:22:55 pm

Yes of course!
Here is the link:

http://forums.onkyousa.com/viewtopic.php?f=10&t=2263 (http://forums.onkyousa.com/viewtopic.php?f=10&t=2263)

…but as you see, no solution until now, except the answer of forum moderator:
"We have been researching your post, but we would like more information from you about the supported drivers. Please provide us with the LINK of the ASIO drivers that you have downloaded so we can properly verify."

 ::) :-[

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: delamostre on October 15, 2013, 04:59:07 pm

After six months here are the results from the manufacturer:
Onkyo updates the provided Asio drivers, but the problem still exists (less).
Check the below link and if you have any suggestions just tell me.
I am getting ...crazy! ?

http://forums.onkyousa.com/viewtopic.php?f=10&t=2263&start=10#p13651 (http://forums.onkyousa.com/viewtopic.php?f=10&t=2263&start=10#p13651)

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: rts100x5 on November 24, 2013, 04:11:57 pm

TRY this ASIO driver

   http://www.asio4all.com/              (http://www.asio4all.com/)

Title: Re: ONKYO preamplifier P-3000R - Sound problem debugging (clicks, stuttering, etc.)
Post by: JimH on November 24, 2013, 05:02:19 pm

asio4all isn't an ASIO driver.  It's a wrapper around Kernel Streaming.